Technical Support Human Resource

** ******** **. **********

Vill, pasig,

Philippinese

Phone: (02) 212 2230

Mobile: 092********

Email: ***.******@*****.***

Ebtihal V. Ashour

Date of Birth: 08 / 07 / 1980

Experience:

Nov 11– Aug 14

Honeymoon advisor

Salah Salem, Egypt

Tour Operator

Work Description:

Handling calls, Emails and faxes regarding honeymoon trips. Booking tours for honeymooners and hotel-reservations.

Nov 10– March 11

Vodafone

SV, Egypt

Account Advisor

Work Description:

Handling inbound/outbound calls for Vodafone UK account, Trouble-shooting and resolving Light technical problems, reporting and updating customers’ database, following-up unresolved issues and updating costumers with relevant status, dispatch equipments to customers and following-up for activation.

March 09– May 10

Balloons

Alnozha Algadeda, Egypt

English Teacher

Work Description:

Academic teaching to the children from age 3 to 5, writing daily reports about the daily activities, taking care of the kid's daily routine that involves outdoor and indoor playing, personally feed the children and various activities from singing to story telling.

Sep 07– Oct 08

Teleperformance

Pasig, Philippines

Technical support

Work Description:

Supporting The Verizon Accenture DSL account for USA clients, Trouble shooting PC hardware and software issues, Performing out bound calls for the unsolved problems, Logging each Ticket and updating the Database of the users.

Aug 06– Oct 06

IDS

Ramlet Boulaq, Egypt

IT Site Support

Work Description:

Supporting Procter & Gamble network for a project period, Logging and completing user’s requests in daily routine, Installing / maintaining PG applications, Answering user’s sudden issues (Hardware & Software).

Oct 05– May 06

Manpower

Makati, Philippines

Technical Support- Arabic

Work Description:

Handling P&G Help Desk accounts for Hewlett Packard, Taking (Inbound/Outbound) calls, Solve all P&G application errors, connections, IT accounts and OS issues, logging Ticket’s Updating users’ database, following-up unsolved problems and escalating them to the right groups.

Jan 05– Oct 05

Client Logic

Pasig, Philippines

Technical Support

Work Description:

Handling inbound/outbound calls for DELL accounts, Trouble-shooting and resolving hardware problems for US based clients, reporting and updating customers’ database, following-up unresolved issues and updating costumers with relevant status, dispatching parts to customers and following-up for installing instruction.

Jan 03– Oct 04

Castle Tours

Heliopolis

Tour Operator

Work Description:

Handling daily inbound / outbound e-mails, handling hotel-reservations, phone-calls, inbound / outbound fax responsibilities, internet marketing, responding to guests’ concerns.

Education:

Sep 97 – Oct 01

Tanta University

Tanta, Egypt

Bachelors/College Degree in Educational Technology.

Sep 02 – May 03

Orascom

Cairo, Egypt

SCJP Sun certified Java programmer.

Mar 12 – Apr 12 Kelma Agency Cairo, Egypt

Human Resource Management Certificate.

Languages:

* Proficient in English.

* Proficient in Arabic (Mother tongue).

* Founded insights knowledge of Filipino language.

Computer skills:

* MS –Windows operating systems.

* MS-Word, Access, PowerPoint.

* Lotus Notes.

* FrontPage.

* Outlook.

Interests & activities:

Computers, Travel / Tourism, Photography, Gardening.

References: available upon request.

Contact this candidate