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Sales Customer Service

Rio de Janeiro, RJ, Brazil
January 29, 2017

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Grajau, Rio de Janeiro, ********

Social Security Number: ***-**-****

Phone: 55-21-982******

Sales Executive

Trilingual professional (Portuguese, English and Spanish) with more than 6 years of sales experience. Experience in people management and team management. Focused on the key objectives, fulfilling sales plans and cultivating decision-making relationships. Excellent presentation, negotiation, communication and building relationship in a diversified business culture.


Raizes da Lapa, Rio de Janeiro, RJ 2015-Present

One of the most traditional houses of Rio de Janeiro located 50m from Arcs of Lapa, (one of the most visited places in the State). Raízes da Lapa receives up to 1000 people for corporate events, parties, shows and all kind of entertainment business.

Managing Partner

Provide operational leadership to the sales force, securing new business through new customers, expanding existing customer relationships and leading during events, coordinating up to 40 employees to ensure excellence in customer service.

• Projected and introduced new guidelines for the use of space as a multipurpose arena with professional service. Result: Reached corporate audiences, theater and lectures, increasing space usage from 2 to 4 days a week.

• Projected established and introduced key operating systems such as Performance Reports, Customer Satisfaction, Cash Control, and Inventory Control.

Result: Reduced problems in the team and discovered more than R$40.000,00 reais in robberies, which were recovered for the company.

• Created and coordinated a sales team, with the goal of bringing more event producers and corporate events to Raizes da Lapa.

Result: Obtained 32 new customers and national visibility when closing contract with RuPaul's Drags Race producer.

• Developed and implemented a new way of relating to producers, companies, general customers, officials and suppliers.

Result: In 2 years in the market, the company is the only place for shows and events in the State that NEVER received any lawsuit.

Prudential Financial, Rio de Janeiro, RJ 2014-2015 It is a subsidiary of Prudential Financial, Inc., one of the largest financial services companies in the United States, with more than 135 years of history. It operates in Brazil, in the Individual Life Insurance sector, since 1976. It is present in 27 Branches and Commercial Offices, located in Brasilia, Rio de Janeiro, São Paulo, Minas Gerais, Rio Grande do Sul and Paraná.

Life Planner

Sales executive who worked as part of a team in a very competitive environment.

- Responsible for all sales stages, including recruitment of new clients, preparation of the financial projects of each, after-sales, relationship with customers, delivery of policies and collection of late payments. Result: In 5 months I was already the fourth best Life Planner in Rio de Janeiro.

- Public presentation on new approaches with clients and assistance in training due to my high conversion rate. Result: The business unit has changed the way it works and motivates the Life Planners with meetings alternating with competitions.

- Fulfillment of aggressive goals.

- Commercial and operational routine.

Pivo Bar, Rio de Janeiro, RJ 2012-2014

Bar and Restaurant exclusively for members of the Central Bank of Brazil, built with the purpose of serving a quality food allied to the entertainment for the members, who enjoy the day with the family in the headquarters, such as sports, games, swimming pool and major events.

Managing Partner

Invited to join the partnership by the central bank’s associates, with the objective of reorganizing the company once it was almost in bankrupt and full of complaints.

- Reorganization of the production process of food served at the bar. Result: 150% increase in the speed of preparation and 60% in the use of food without having to buy anything new for the kitchen or hiring more staff.

- Revitalization of the bar environment with little investment. Result: Obtain partnership with suppliers of beverages and food, guaranteeing all tables, chairs, refrigerators and televisions.

- Responsible for sales of beverages for the final customer and sales of dates for events. Result: Through promotions, raffles, live games and live music, along with a strong customer relationship campaign, we increased the bar consumption by 6x and increased the number of large events by 10x. Egali Intercâmbio, Rio de Janeiro, RJ 2010-2011

Egali Intercâmbio is a Victoria Group company created in 2007. In just 9 years, Egali has conquered the Brazilian market and is already present in all the states of the country. There are more than 85 own units in Brazil and 12 abroad, making it the largest exchange agency in Latin America. Sales consultant

- Presentation of the exchange programs to potential clients.

- Preparation of sales reports.

- Capturing new customers.

- Commercial and operational routine of the Ipanema unit.

- Speak in Public in academic centers

Result: Awarded as best seller in Rio de Janeiro for 4 consecutive months. Premier Toalhas, Rio de Janeiro, RJ 2007- 2010

Family owned company active in the market for the rental of tables, chairs and towels for all types of events. Present in the city market since 2001, Premier Toalhas is a reference in renting and logistics of customer delivery. . Sales consultant

- Search for new customers.

- Relationship with old customers through visits and emails.

- Organization of logistics of deliveries of leased material. Discovery Cove, Orlando, FL. 2007

SeaWorld Parks & EntertainmentTM is a subsidiary of SeaWorld Entertainment, Inc. (NYSE: SEAS). For more than 50 years, it have been a leading theme park and entertainment company delivering personal, interactive and educational experiences that blend imagination with nature and enable the guests to celebrate, connect with and care for the natural world.

DC Pride Team

Work Experience on college vacations with the purpose of improving language and learning about new cultures.

- Orient the park customers about the operation of the lockers.

- Keep the park clean.

- Overtime performed in the function of receptionist and clerk. Child Care Center – Sydney, AU. 2005-2006

A government childcare center for up to 50 Children. Child Care Worker

-Planning outdoor/indoor activities and craft projects

-Read book, sang songs.

-Responsible for over 50 children’s, discipline to always encourage change of behavior long term, not as punishment.

-Responsible for explain the children the reason and making sure the child understands it. Education: Bachelor of International Relations, Brazil. CBA of International Business, Brazil.

Master of International Relations (incomplete), Brazil. Advanced English Course, Australia.

Basic Administration Course, Australia.

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