IT Professional

Arthur Emmerson VIII

**** ****** ***** ***** ********* TX 76006 304-***-**** ***.********@*****.***

SENIOR INFORMATION TECHNOLOGY PROFESSIONAL

Anti- Spam Team Lead Network Engineer Computer Support Supervisor

Reliable and enthusiastic Information Technology Specialist with a broad range experience in email deliverability, anti-spam, security, anti-abuse, server installation, network upgrades, maintenance and technical support functions within a highly competitive environment. A motivated problem solver with an aptitude for innovation and solutions development. Proven ability to adapt in continuously changing environments and provide solutions to problems in high-pressure environments for a diverse. Poised for the next level of success as a Security Engineer or Network Engineer within a highly reputable organization. Proven history to meet and exceed the organizational and corporate objectives.

Certifications

CompTIA Network+ CompTIA Security+ Cisco CCENT Cisco CCNA Security

EXP DATE: 02/01/19 EXP DATE: 02/01/19 EXP DATE: 01/08/19 EXP DATE: 01/08/19

AREAS OF EXPERTISE

Abuse Desk Management

Change Control

Analytical Thinking

Network Design/Upgrades

Disaster Recovery

Internet Protocols

System Service Maintenance

Technical Support

Problem Resolution

PROFESSIONAL EXPERIENCE

VERIZON (BELL ATLANTIC) NOV 2008-JUNE 2015

Anti- Spam Team Lead/System Engineer

Efficiently managed the email deliverability inbound and outbound of Verizon.net, using internal resources and contacts worldwide. Trained employees including training documentation to transition the Abuse Department functions to another team. Deliver expertise in Red Hat Linux servers; deal with Verizon Anti-Spam system which installed after setting the hardware requirements, getting the quotes, as well as approvals and ordering with the purchase orders. Vendor relations

VERIZON (BELL ATLANTIC) NOV 1998-JUNE 2008

Internet Anti-Abuse Management

Managed the internet abuse desk for BellAtlantic.net. Investigating and identifying new threats of hacking, spam, virus emails. Investigate internet abuse complaints customers to identify and resolve abuse problems of the customer’s. This included the writing and updates for technical support help pages. Working with legal counsel to respond subpoenas, search warrants and other court orders.

Create and develop the legal procedures for the team handling reported illegal email complaints to Verizon.net, as well as develop policies and procedures to enforce Terms of Service. Performed Tier 3 tech support management functions.

VERIZON (BELL ATLANTIC) APR 1999-FEB 2002

Service Assurance Management

Managed all customer care activities for Pre-Sales, Billing, and Technical Support (Tier 3). Collected information on multiple-customer impacting outages from Call Centers, contact appropriate teams for troubleshooting and resolution. Team was the central reporting point to and from management. Recorded outage and service messages on Voice-Response Units (VRUs) to subscribers.

VERIZON (BELL ATLANTIC) NOV 1996-APR 1999

Shift Lead for Tier2 of technical support for BellAtlantic.net. Development of training documentation for troubleshooting when Tier1 support. Moved to Tier3/Call Center Management

AJILON CONTRACTOR (BELL ATLANTIC) FEB 1996-NOV 1996

Technical Support Management

Ajilon contractor opening the technical support for BellAtlantic.net Internet then as Bell Atlantic management employee (NOV 1996), provided Tier 2/3 Technical Support for BAIS customers. Quickly resolved all single-customer network, access, email, and Internet client software issues for Dial-Up and ISDN customers. Coordinated multiple customer issues with the Network Operations Center.

RADIAN SYSTEMS JUN 1996-JUN 1998

Network Engineer/Tech Support

Facilitated corporate users using Win95, NT 3.51/4.0, CCMail, MS Office and MS Exchange. Engaged in network design, server installation, network upgrades and maintenance of system servers. Administered Corporate Internet and Intranet presence including the Web Servers and Proxy Server. Maintained daily and weekly server backups for disaster recovery.

UNITED STATES MARINE CORPS APR 1988-Jan 1996

Computer Support Specialist/Supervisor

Actively participated in testing, maintenance, and repair of the HP Apollo 9000 Model 750 minicomputer and a variety of computer based systems. Cleaned and serviced data systems equipment, and performed operational test, repairs, and adjustments using specialized tools and test equipment.

Adeptly directed, scheduled and unscheduled maintenance efforts, and assisted in software support requirements. Performed installation, modification, and operation of microcomputer software systems and provided technical assistance and training to end-users.

Nominated by superiors for assignment as formal occupational specialty instructor. Instructed personnel in technical and theoretical aspects of computer and software operations and support for end users. Formulated sound learning environment, prepared and organized scheduling for lectures, demonstrations, and practical application in efficient manner.

Successfully developed superior teaching techniques that permitted small group and one-on-one instruction. Repeatedly assigned to positions requiring the highest degree of personal responsibility and reliability. Selected for accelerated advancement ahead of contemporaries. Recognized on three separate occasions for superior work.

TECHNICAL TRAININGS

Introduction to Cisco Routers (32 Hours)-June 1998

Advance Cisco Routers (32 Hours)-July 1998

RH033: Red Hat Linux Essentials Series, 2007

RH131: Red Hat Linux System Administration Series, 2007

RH253: Red Hat Linux Networking Services and Security Series, 2007

MEMBERSHIP

Former Verizon Board Member for m3aawg.org.

Contact this candidate