Customer Service Manager

JESSICA LANE

Address: ***** ***** ***** **. ******, TX 77346

Cell#: 281-***-****

Email: *************@*****.***

I am a self-motivated and results driven professional with a proven track record of high performance, quality and awareness through building effective business relationships, extensive industry and product knowledge. I thrive on providing consistent Customer Service Excellence (Relationship Building, Client Retention, Client Satisfaction and value- added services). EMPLOYMENT HISTORY

ITALIANO’S RESTURANT Humble, TX

Manager Aug 2016 – Current

- Take catering orders

- Train Employees

- Ensure customer satisfaction

- Run shift meeting with servers

PARAGON OFFSHORE Houston, TX (a spinoff from Nobile Drilling) Catalog Supervisor /Supply Chain Aug 2014 – Oct 2015

- Updated, created and maintained inventory ensuring descriptions, part numbers and unit of measure is accurate

- Negotiated with suppliers regarding equipment changes

- Supervised and trained employees.

- Assisted material managers from multiple divisions to ensure proper procedures followed

- Utilized SAP and MDM

NOBLE DRILLING Sugarland, TX

Buyer/Procurement/ Supply Chain Oct 2011 – Aug 2014

- Research, sourced, & purchased from worldwide vendors for multiple offshore drilling rigs

- Resolved invoicing discrepancies with internal accounting department and suppliers

- Entered materials numbers in catalog department resolving descriptions

- Assisted with repairs and returns

- Reduced Supply Chain costs by negotiating supplier price and terms

- Created buyer reference guide for divisions globally

- Utilized SAP and MDM

CHARTER SUPPLY Houston, TX Aug 2005 – Oct 2011

Inside Sales (Nov 2008 – Oct. 2011)

- Provided quotations for oil well machinery, equipment and supplies to clients; maintained customer records and resolved discrepancies.

- Maintained supplier materials by order placement and inventory; expediting as required

- Resolved differences with freight forwarders and other shippers

- Increased cost savings by negotiating pricing and INCO terms CHARTER SUPPLY Houston, TX

Office/Warehouse Manager (Aug. 2005- Nov. 2008)

- Ensured staff followed proper safety protocol.

- Directed safety meetings and trained new employees.

- Maintained inventory; invoicing and billing clients.

- Assisted sales personnel as required.

- Created a new and more efficient filing system

- Participated in the recruitment of new staff, including induction & training CERTIFICATIONS

How to Be an Assertive Manager or Supervisor – 2015 Evacuation Training in High-Rise Buildings and Hotels – 4/2015 Foundation Leadership Skills – 2014

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