Sales Customer Service

Robert L Baeza

316-***-****, ************@*******.***

Skills/Abilities

Leadership, team building, customer service, B@B sales, contract and price negotiation skills. Proactive attitude. Bicultural-Bilingual English/Spanish. Available and willing to travel 100% and to relocate domestic or international.

Experience

07/2015-Present Real Estate Agent Fiesta Real Estate Wichita, KS

Company’s New Realtor Top producer November and December 2015

2016 Rookie of the year selling more than 10 units or 1 million or more within the first 12 months of licensure

Assist clients when buying residential, commercial or industrial properties.

Experience

01/2012-07/9/15 Area Manager LDF Companies Wichita, KS

Successfully managed team of 4 sales representatives within a Coors-Miller beers, wine, spirits and Red Bull energy drink distributor to sale products into liquor and national chain stores.

Analyzed financials results and P&L reports

Company received the President’s Cup Award 2 consecutive years (2012/2013)

Experience

07/2007-02/2011 Area Manager Coca-Cola Refreshments Garden City, KS

Successfully managed a Coca Cola Refreshments Sales and Distribution Center and a team of 26 staff members

Increased sales, business credibility, improved customer service.

Grew local business 2 digits (10%) in the 1st year of management

Market Unit received “President’s Club Award’ for exceeding sales volume, Operating Income and expenses reduction goals and objectives

Experience

01/2006-12/2006 Manager Sales and Marketing American Family Insurance Wichita, KS

Recruited, selected, coached and supervised 35 bilingual agency staff.

Developed printed/online materials for media ads working with advertising agencies

Managed marketing budgets and resources, contracts with Spanish media sources, newspapers, TV and radio and P&L

Experience

02/2005-12/2005 Manager Sales and Marketing Affordable Residential Communities Wichita, KS

Managed and coached 45 bilingual sales staff in sales districts in Kansas.

Increased sales revenue, as well as customer retention.

Managed and controlled marketing media budget and develop media sales and marketing campaign in Kansas and P&L

Experience

12/2004-03/2005 Project Consultant City of Wichita Government Wichita, KS

Created, developed the Business, Marketing Plans and Feasibility analysis for “The Hispanic Public Market” project.

Made important recommendations about benefits for local economy, risk, and positive social impact for the City of Wichita

Increased community engagement working with neighborhood and business organizations for the completion of the project.

Experience

03/2003-01/2005 Manager Sales and General The Kansas Inn Hotel Wichita, KS

Managed budgets, generated P&L financial reports, elaborated feasibility analysis and daily operations for a 56 rooms hotel.

Managed a team of 19 people, among sales, housekeeping, maintenance and assistant management

Increased revenue and profit margins for 10% and cut down expenses by 50% within the 1st year of management.

Experience

01/2002-08/2003 Sales Aceros Nacionales México

Sold products made of steel, cables, nails, mesh, to government agencies, school districts, private businesses and distributors

Education

Universidad Tecnológica de México (UNITEC), México, Business Administration

Certificates and Awards

CICERONE Certified

ISO 9000 Certified (Aceros Nacionales), 1998 France-Mexico

Proficiency on all Microsoft Office software, QuickBooks, Margin Minder, AS-400, Adobe.

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