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Customer Service Manager

Location:
East Stroudsburg, Pennsylvania, 18301, United States
Posted:
January 29, 2017

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CHENOA K CRAMER

** ***** ***** ******

EAST STROUDSBURG, PA 18301

(570) ***-**** (HOME)

(570) ***-**** (CELL)

OBJECTIVE : To find a position in customer service that would give me the ability to utilize my skills and help people.

EXPERIENCE :

OFFICE MANAGER FEB 2011 - PRESENT

TORRES & COMPANY INC, STROUDSBURG, PA

Greeting Clients, Answering Phones, Answering email’s, & Taking care of Faxes

Prepare & File Tax Returns- Federal, State, & Local

Correspondence with IRS, PA State, Other State Departments, Berkheimer, ETC

Bookkeeping & Bank reconciliations

Write-Up’s of Disbursements & Deposit’s for client’s for personal &business books

Sage Software- Payroll for clients

Microsoft word & Excel

ATX Software Tax Return’s

Working to close up Office due to untimely death of Mr. Richard Torres, September 30,2016

ASSISTANT MANAGER JAN 2006 – FEB 2011

APM Financial Solutions, Robinsonville, NJ

Scheduled / Managed 7 Employees of the Administrative Staff, Hiring & Firing

Answering & Monitored 40 Phone Lines

Data Entry & Loading new client’s into the server system

Ran / Reconciled Credit Cards & Checks for Clients (Volume of up to 1 Million dollars Daily)

Wrote Correspondence to Lawyer for Clients/ Liaison for problem solving

Set- Up Conference Room – Scheduled Meetings for New Employees & Clients

Ran Training classes for New Hires

Filed Court Papers

Compliance Monitoring

STAY AT HOME MOTHER 2001-2005

SKILLS / ATTRIBUTES

Typing 50- 60 WPM

Customer Service Experience

Multi-Tasker, Multi Phone Lines incoming & outgoing (40 Lines)

Experience with Peachtree & Sage Software. Microsoft word & Excel

REFERANCES UPON REQUEST



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