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Customer Service Manager

Location:
Jacksonville, NC
Posted:
January 29, 2017

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Resume:

PATRICIA D EUBANK

*** **** ******

Pollocksville, NC 28573

Phone: 252-***-****

Objective

Seeking a position that utilizes and builds my work experience. Abilities

Highly organized and dedicated professional with 19 years experience in the banking industry ranging from teller line to Branch Manager. Also skilled with clerical experience in the medical and legal professions. Employment History

Branch Manager, Financial Managers, Branch or Department 07/2009 - 04/2014 Southern Bank & Trust Co 100 N Center St, Mount Olive, NC Ensured branch operated efficiently daily. Helped clients succeed financially by introducing appropriate products and services that fit their individual needs. Executed the loan application process for mortgage and personal requests. Assisted the teller line and other departments. Provided excellent customer service to maintain and increase our client base. Provided support and assistance to staff.

Loan Officer, Loan Officers

07/2001 - 09/2008 Cape Fear Mortgage Service Wilmington, NC Evaluate and recommend approval of mortgage loans by submitting proper and verified documentation to different vendors. Adhered to all laws governing the mortgage industry. Completed the process by scheduling closing with attorney's office and advising borrowers on financial status and payment methods.

Mortgage Loan Officer, Loan Officers

03/1999 - 07/2001 SMC Home Finance 717 Rosanne Dr # 1, Kinston, NC Evaluate and recommend approval of mortgage loans by submitting proper and verified documentation to different vendors. Adhered to all laws governing the mortgage industry. Completed the process by scheduling closing with attorneys' offices and realtors. Advised borrowers of financial status and payment methods.

Mortgage Loan Officer, Loan Officers

09/1998 - 02/1999 First Greensboro Home Equity, Inc. Hwy 70 East, Kinston, NC Executed the mortgage process by interviewing potential borrowers, obtaining proper documentation for the loan package and submitting to our home office for approval. Arranged and scheduled closings with borrowers, attorneys and realtors.

Office Manager/Customer Service Manager, Financial Managers, Branch or Department 01/1983 - 08/1998 Branch Banking and Trust

Company

150 W. Jones St., Trenton, NC

Ensured teller line operated efficiently. Opened and serviced accounts while advising customers of new products and assisted them in reaching their financial goals. Assisted the mortgage and business loan department. Responsible for maintaining vault limits. Trained and supported teller staff. Conducted sales meetings. Prepared monthly Board of Directors meetings. Adhered to all banking laws.

Office Manager Assistant/File Clerk, Medical Assistants 08/1982 - 05/1983 East Carolina Internal Medicine Hwy 17 S, Pollocksville, NC Answering telephone, balancing checkbooks, preparing refund checks for overpayments, transcribing, insurance filing

Receptionist Secretary, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive 02/1981 - 07/1981 Darryl A. Warren, DDS Medical Lane, Pollocksville, NC Answering phone, scheduling appointments, billing and insurance filing Legal Secretary, Legal Secretaries

06/1975 - 12/1978 Brock and Foy Attorneys at Law W. Jones St., Trenton, NC Answering phone, Scheduling appointments, Taking dictation, Transcribing, Typing legal documents, Filing with Register of Deeds, Notarizing and witnessing legal documents



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