Customer Service Management
Resume:
RENEE MARIE MARCELA
Midland, PA 15059
************.**@*****.***
770-***-**** (c)
PROFESSIONAL OBJECTIVE: To obtain an event management position that would maximize my academic background as a Point Park University Sports, Arts and Entertainment Management major and my related employment and internship experiences.
EDUCATION
Point Park University, Pittsburgh, PA www.pointpark.edu
B.S., magna cum laude, Sports, Arts and Entertainment Management December, 2016
Honor Designation: Dean’s List, 2013 – 2016
Cumulative Grade Point Average: 3.75/4.0
QUALIFICATIONS
College graduate with a unique degree in business, marketing and management with a focused expertise in sports, arts and entertainment management.
Experience managing entertainment related franchise locations and performing event and hospitality management responsibilities.
Conduct business activities with independence, focus, drive and determination.
EMPLOYMENT HISTORY
Rita’s Italian Ice, Pittsburgh, PA www.ritasice.com
Special Venues Manager December, 2016 - present Sales Associate October, 2014 – December, 2016
Manage Rita’s Italian Ice franchise locations at PNC Park and PPG Paints Arena in Pittsburgh, PA, including management of product supply and delivery and employee scheduling and performance at event venues.
Dispense product, collect and register receipts and perform customer service responsibilities
Elegant Events by Andrea, Pittsburgh, PA www.eeba-pittsburgh.com
Student Intern October, 2014 - August, 2015
Assisted an event planner at various event venues to set up for weddings and
other events in the greater Pittsburgh area.
Met with clients and fulfilled their event rental and decoration requirements.
Off Broadway Children’s Theatre, Alpharetta, GA www.offbroadwaykids.com
Student Intern August, 2012 - May, 2013
Taught one Ballet, Jazz and Tap class for four and five year old children and also company classes.
Assisted in the administration of the dance school’s business office.
EXTRA-CURRICULAR ACTIVITIES/VOLUNTEER WORK
Habitat for Humanity, Point Park University Chapter August, 2013 – May, 2014
Member, Board of Directors
Chair of Events and Marketing Committee
Sports, Arts & Entertainment Management (SAEM) Club Fall, 2013
Security volunteer at Heinz Field and Stage AE in Pittsburgh and the
KeyBank Pavilion in western Pennsylvania
Opera Theater of Pittsburgh Fall, 2013
Job Shadow Experience at the “Mildred Miller Voice Competition”
IPAY Conference January, 2014
Volunteer at arts conference in Pittsburgh for presenters, booking agents
and artists focus on performing arts for youth and children
WWE Royal Rumble Wrestling January, 2014
Volunteer “seat filler” at the PPG Paints Arena in Pittsburgh
REFERENCES: Available on request.
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