Front Office Manager

CAREER OBJECTIVE

To improve the quality of life through the Hospitality sector.

RESUME CAPSULE

Seeking challenging and responsible opportunities in organized Hospitality sector, where my creativity, education, skills and abilities will be an asset.

PROFILE

With a broad international background and experience in working under a mixture of employment climates and pressure. Also highly self motivated and multi skilled hard worker, as a team player and looking to provide my skills for the company as well as

Learning through work.

EDUCATION

Institute/University

Subject

M.G UNIVERSITY KOTTAYAM

M.G UNIVERSITY KOTTAYAM

PRE-DEGREE

BA

EMPLOYMENT

1) LULU HYPERMARKET L.L.C – DXB (EMKE GROUP MIDDLE EAST)

As a customer care executive (From 2010 to 2012)

Welcome the customer with smile

Solve the customer complaints with out delay

Attend the telephonic enquiries

To do the systems related work.

2) HOTEL FORT MUNNAR(ROYAL GROUP OF HOTELS)

As a front office executive (from January 2013 to March 2014)

Welcome the guest with pleasing personality.

Address the telephone calls.

Prepare and report guests with High Balance to the attention of the Front Office Manager.

Assist the guest for check in.

Quick reaction for the guest quarries.

Enter the check in details to hots soft.

Check out process.

Ensure the quality in reception area

To do the all system related works.

3)CARMELIA HAVEN RESORTS PVT LTD

As a front office supervisor (from April 2014 to May-2015)

Welcome the guest with pleasing personality

Update the work related information’s to fom.

Assist the guest for check in.

Quick reaction for the guest quarries.

Check the C forms on regular basis.

Check the all staff check list on daily basis.

Make the duty schedule for foa staffs.

Ensure the quality in reception area

THE QUILON BEACH HOTEL&CONVENTION CENTER KOLLAM (FIVE STAR DELUXE)

As a Front Office Executive May-2015 to -December2015)

Welcome the guest with pleasing personality.

Handling the guest complaints.

To assist the guest for their travel requirements.

Address the telephone calls.

Assist the guest for check in.

Quick reaction for the guest quarries.

Enter the check in details to hots soft.

Check out process.

Ensure the quality in reception area

To do the all system related works.

In the case of Walk in, the Guest should be sold a room with the Highest

Possible room rate.

HOTEL LAKE PALACE,TRIVANDRUM( FIVE STAR DELUXE)

As a front office executive cum reservation executive (Januvry-2016 to December-2016)

Great all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity.

Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation.

In the case of Walk in, the Guest should be sold a room with the Highest Possible room rate.

To use the up-selling techniques in order to maximize the Rooms Revenue.

Develop Detailed Knowledge of the Hotel’s Key Personnel, service, outlets, and hours of operation for each.

Be thoroughly aware of the Hotel Reservation System, and cancellation policy.

Promptly notify the Housekeeping of all check outs, early check in, special requests in the rooms.

Make the reservations and send the prompt reply for all queries.

Generate the hotel revenue for all other ways like travel desk, wifi, and other sightseeing source.

Handle the guest complaints and take prompt decision without fail.

Concentrate with trip advisor and booking.com reviews and try to increase the good review of the hotel.

Check all check out rooms and check in room’s status frequently.

To update the entire hotel operations.

REFRENCE

Mr.Syed Althaf

Front office Manager

Quilon beach hotel

Kollam

Ph.047*-*******

COMPUTER KNOWLEDGE

1)WMS

2)HOTS SOFT

3)MS OFICE

4)HOTELIER.

PERSONAL DETAILS

Father’s name : SIVASANKARAPILLAI

Mother’s name : PRASANNAKUMARI

Date of Birth : 25-05-1983

Age : 33

Sex : MALE

Religion : HINDU

Nationality : INDIAN

Marital Status : SINGLE

Present address : Kalarickal(h)

Marampilly p.o

Aluva-7,Ernakulam

Work Experience : Three years (UAE experience)

Three &half years (India)

Languages known : English, Malayalam, Hindi, Tamil

STRENGTHS

Good Grasping Power

Willingness to Learn

Confidence

DECLARATION

I Gireesh kumar .K.S, hereby solemnly declare that the above-furnished information is true to the best of my knowledge.

PALACE: MARAMPILLY K.S GIREESH KUMAR

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