Project Manager

Simsbury, CT *****.******@*******.***

860-***-**** www.linkedin.com/in/brian-doonan

INFORMATION TECHNOLOGY & PROJECT MANAGEMENT LEADER

Driving projects, enhancements, operational efficiencies, and speed-to-market

Results-oriented Leader experienced managing complex projects, applications, leading cross functional geographically located teams and customer relationship management across a wide range of business functions. Consistently delivers high quality projects and enhancements. A proven IT Business Partner with strong analytical, planning, collaboration, communication, decision making and problem solving skills.

Expertise

Application Management

Resource Management; Budget Management; Forecasting; Estimation; Work Load Prioritization; Process Improvement; Business Relationship Management; Change Management

Project Management

Business Case and Charter Development; Scope and Budget Management; Requirements; Design; Development; Estimating; Planning; WBS; Testing (unit, integration, user acceptance); Training; Implementation; Waterfall, Gated Waterfall, Iterative, Process Improvement; Change Management ; MS Project; MS Word; MS Excel; MS PowerPoint; MS OneNote; SharePoint

Resource & Team Leadership

Cross-Functional Resource Management; Offshore Vendor Management; Coaching; Employee Engagement & Development; Competency Models; Work Load Allocations & Prioritization, Team Work; Motivation; Performance Management

Control & Compliance

SOX & Internal / External Audit Support; Application Risk & Control Assessment

Professional Experience

HARTFORD FINANCIAL SERVICES GROUP

Director, Application Development / Project Manager - Hartford Investment Management Co. 2014 – 2016

Planned and executed enhancement and project delivery for Investment Ops, Finance, and Pricing Mgmt. group, protecting and supporting $35B in assets. Prioritized work and allocated 12 resources, onsite and offshore project managers, business analysts, technical leads and developers. Customer Relationship Manager supporting Back Office Operations, Finance and Pricing business process improvement and delivery.

Reduced enhancement backlog resulting in significant increases in operational efficiency and cost reduction, accelerating delivery of 200 enhancements over 2 years using project management techniques, tools and process improvements.

Implemented a Technical Lead process improvement model that escalated delivery, quality and speed-to-market; drove communications team-by-team and bridged training gaps, overcoming cultural barriers with onshore and offshore team members in support of the changes.

Project Managed vendor product software upgrades supporting Operations and Finance using MS Project / SharePoint / PowerPoint / OneNote

Manager, Application Development/Project Manager - Group Benefits Technology 2012 – 2014

Managed 15-25 Technical Leads, facilitated competency development, managed human resource functions, and mentored new staff. IT Project Stakeholder, supporting a $37M project portfolio. Coordinated with the PMO Lead ensuring on-time, budget, and quality delivery, including project resourcing, requirements, design, development, code walk throughs, unit, performance and UAT testing.

Resolved an impending staffing issue ‘retirement cliff’ staffing issue; established formalized new hire recruitment and training program for entry-level Developers.

Instituted consistent and repeatable process for Design & Development, by creating and implementing Technical Lead road map and competency model, resulting in faster delivery and higher quality.

Developed and implemented process improvements that increased workflow, improved project delivery times, and broadened teams’ technical skill base, by implementing Technical Lead training and mentoring program; eliminated dependency on subject matter expertise. Responsible for communication of process changes across the technical and project management teams.

Consistently delivered Technical Design & Development project artifacts, on-time and on-budget using project management tools and methodologies to manage resources, budgets and development work.

Manager, Business Analysis – Group Benefits Technology 2010 – 2012

Responsible for a team of 10 business analysts, supported a $28M project portfolio consisting of 8 simultaneous product projects. Managed project pre-define estimation budget and resource requirements prior to project initiation. Drove project delivery by participating in requirements, design and test planning sessions to ensure project deliverables were on time and budget.

Developed business cases, project charters, scope business requirements and functional specifications for a new product project, resulting in successful delivery of a $3-5M competitive product.

Improved Business Analyst (BA) competencies, project delivery and process consistency by implementing a new BA competency model.

Manager, Application Development / Project Manager – Group Benefits Technology 2007 – 2010

Responsible for several applications, projects and enhancements supporting Group Benefits Sales, Underwriting, Actuarial, Marketing, Product Development and Operations.

Managed and supervise globally diverse project teams

Worked closely with business partners, managers and project managers to deliver on business needs

Collaborated across other technology and infrastructure teams to provide seamless solutions

Participated in planning sessions for highly complex or critical business/technical issues

Provided recommendations on business and systems options, risks, cost/benefit analysis, and impact on cross-functional business goals and processes

Established effective relationships with business customers and vendor partners

Prioritized and assigned work for team members using MS Project, Word, Excel and PowerPoint

Ensured team members were appropriately trained and mentored to accomplish assigned work and leverage growth opportunities

Manager, Application Development / Project Manager – Business Insurance 1998 – 2007

Responsible for project delivery, enhancements, production support and cross functional team development supporting Commercial Lines Small Business Quote portal. Project Manager for projects across the SDLC from project charter and CBA development through scope, requirements, design, development, testing and implementation. Managed cross-functional team of 30 Project Managers, Business Analysts, Technical Leads and Developers. Utilized project management skills, techniques and tools.

Project managed the ICON 2.0 project across the SDLC, a $10m project providing a user-friendly web experience, for 1,500 independent insurance agents quoting new business; Commercial Automobile, Workers Compensation, Business Owners Policy (BOP)

Managed project financials to include compiling cost estimates into a forecast, monitoring actual spend against budget

Facilitated collaboration among stakeholders, managing and balancing expectations regarding the project time, cost and scope

Built and managed overall project plans that delivered expected results using MS Project, Word and Excel

Identified and managed project risks, issues, decisions, and change

Planned, Organized, prioritized, and coordinated the day-to-day activities and workload of the business and technical project team

Earned Chairman’s Award for delivery excellence, ICON 2.0 project

Other Experience

ANTHEM BCBS CT 1988 - 1998

Manager, Application Development

Managed the Managed Care, Professional and Institutional Provider and HMO applications.

Project Manager

Project managed and implemented the State of CT Medicaid Program, Medicare enhancements, Point of Service product and HMO mergers.

Education

Masters Certificate - Project Management - George Washington University

Bachelor of Science (BS), Business Administration, Ramapo College of New Jersey, Mahwah, NJ

Memberships

Project Management Institute (PMI)

Southern New England Chapter of Project Management Institute (SNEC-PMI)

Agile Alliance

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