Customer Service Sales

Alexandra N. Getty

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Cell: 240-***-**** Email: *********.******@*****.*** SUMMARY Seeking a career with an innovative company where I can use the knowledge and skills gained from a Bachelor’s Degree in Psychology and time spent at the University of Baltimore School of Law, along with my experience from Internships in my field to positively impact customers and communities. EDUCATION

University of Baltimore School of Law

August 2015- February 2016

University of North Carolina Wilmington

Bachelor of Science Degree in Psychology

Minor in Philosophy/Religion

Graduated May 2014 (Dean’s List)

EXPERIENCE

Catawba Brewing Company Asheville, NC

Festival Director Apr 2016-Present

Organized and represented Catawba Brewing Company at special events and festivals throughout North Carolina, South Carolina, and Tennessee. Was responsible for the advertising of the events. Global Knowledge Cary, NC

IT and Business Training Advisor July 2014-Aug 2015

• Working for the world’s largest independent Business and IT training provider to help our customer train and certify their employees on CISCO, Microsoft, IBM, Avaya, VMware, Red Hat, business process improvement and leadership development. Was the youngest person hired in the company’s history. Assigned to companies located in New Jersey, Greater New York City and Philadelphia PA market. Have built relationships with customers that help me to customize their training to individual needs. Have developed strong skills in sales, customer service, account management, communications and team building

DREAMS of Wilmington Wilmington, NC

Intern Apr 2014 - May2014

• Co-managed and facilitated skill building activities with a wide variety of low income youth ages 8-17 in efforts to prevent gang affiliation and improve quality of life

• Participated in multiple Fundraising events

Child Advocacy and Parenting Place Wilmington, NC

Intern Jan 2014 - Apr 2014

• Worked with low income, often broken families, to Prevent Child Abuse

• Co-Facilitated child social skill and communication classes, as well as parenting classes with a focus on Child Abuse Prevention

• Co-Led Recruitment initiatives for families to participate in the program from the identified at-risk school populations around Wilmington, NC

• Observed Psychologists perform initial intake examinations on families and assisted in supporting the identified families’ needs

• Utilized a billing program to bill Medicaid and families for private group therapy sessions

• Observed group family therapy sessions and assisted in the construction of case management plans

• Co-Facilitated support groups for parents and grandparents of behaviorally disruptive children

• Co-designed and participated in fundraising events

• Constructed the Resource Binder of all community organizations in New Hanover County to best treat the client’s needs

Community Trust Foundation Cumberland, MD

Office Manager Dec 2013- Jan 2014

• Processed Grants and Scholarship Requests

• Managed Depositing of Grant Donations

• Managed Payment Correspondence

Retail Swimwear Store Wilmington, NC

Sales Associate May 2013 - Sep 2013

• Managed Inventory and served as a liaison with corporate office to provide updates on sales status, orders, and overall store appearance.

• Utilized strong interpersonal skills to interact one on one with customers of all ages.

• Cashier - Managed the cash register/made deposits Hilton Riverside Hotel Wilmington, NC

Cocktail Waitress May 2012 - Sep 2012

• Managed Inventory and Balanced the Cash Register

• Used interpersonal skills to ensure great customer service UNCW Recreational Center Wilmington, NC

Coached Format Fitness Instructor Mar 2012-Sep 2012

• Led boot camp, strength, and core classes

• Educated participants on healthy lifestyles and fitness routines

• Certified to provide medical assistance in case of an emergency Constitution Park Pool Cumberland, MD

Lifeguard/ Swim Instructor May 2009-Aug 2011

• Oversaw safety of pool patrons

• Responsible for teaching children ages 5-13 to swim, while looking out for their well-being. Mission was to encourage, motivate, and challenge them to learn.

• CPR and First Aid certified

ACTIVITIES Member of Alpha Delta Pi sorority, Participant in fundraising for Ronald McDonald House, Volunteer at Wilmington Food Bank, Volunteer in a private school’s Kindergarten class, Blood donor for the American Red Cross, Bell ringer for the Salvation Army –fundraising, Volunteer for United Way (Assembled a 4000 piece mailing single handedly), Foster parent for dogs from the local animal shelter to prevent overcrowding, Volunteer at the Raleigh Food Bank, Relay for Life CERTIFICATIONS

• Lifeguarding, CPR, First Aid, AED

• APAA fitness instructor (nationally certified fitness instructor)

• IRB (certified social science surveyor) - Earned certification while working with a professor on a research project focusing on poverty and food insecurity in the greater Wilmington, NC area

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