Manager Customer Service

Olurotimi (Timi) Duduyemi, MBA

**** ******* *** ** *******, Georgia 30047 678-***-**** acyj79@r.postjobfree.com

Overall Summary:

Strong Leadership Skills

Excellent project Management Skills

Excellent Communication Skills

Strong Analytical Skills

Strong Work Ethics

Willing to Travel

Professional Experience

H&R BLOCK, Lilburn, GA 2015 - 2016 11

The World's Largest Tax Services: Prepared More Than 650 Million Tax Returns Since 1955

Manager - Tax Specialist & Customer Service Lead

Work with the Division Manager, District Operational Manager, District Marketing Manager and District Manager in plan to achieve client retention and revenue goals; including recruiting and staffing.

Prepare accurate and complete tax returns for clients.

Manages the day-to-day office operations, management and performance of an H&R Block tax office.

Responsible for office growth, leadership and development. Setting office goals and driving performance to exceed goals and ensuring outstanding client service.

Supervising, training, and coaching of all tax office associates.

Implementing company policies and ensuring compliance. Serving as a role model for associates on business development.

REM-J, LTD, Lagos, Nigeria 2013 - 2015

Leadership Development and International Business Management Training

Chief Operation Officer

Supervised a team of 12 employees regarding domestic and international business operations using clear and effective communication skills in both written and verbal formats.

Integration of group dynamics to increase productivity, and improve problem-solving techniques.

Provide conflict resolution techniques and transform individual mindset to team player mindset.

Implemented new employee orientation and trainings.

IMMUCOR, INC, Norcross, GA 1999 – 2013

Manufacturer of blood banking products for hospitals and laboratories, annual revenue $386M

Sr. A/P and G/L Analyst

Interface monthly with all directors and corporate vice-presidents to provide accurate details on: payments, balance sheet account reconciliations, budgetary evaluations, approvals, and standard authorization limits.

Accurately process an average of 2,100 invoices totaling $7.2M monthly through three-way matching of vendor's invoice, purchase order and receiving report.

Audit invoice payment terms to take advantage of companies giving incentive discounts, and saved company average of $80K annually.

Serve as liaison between internal auditors and external auditors on quarterly and annual basis, to ensure Accounts Payables are in compliance with SOX Rules.

Execute $13.3M check runs for Immucor and BioArray in New Jersey monthly.

Execute domestic and international wire transfers.

Responsible for month-end, quarter-end and year-end closing.

Education

H&R BLOCK, Atlanta, GA

Professional Tax Preparer (2015)

SHORTER UNIVERSITY, Atlanta, GA

Master of Business Administration (2012)

MERCER UNIVERSITY, Atlanta, GA

Bachelor of Applied Science in Organizational Leadership (2010)

WRIGHT COLLEGE, Chicago, IL

Associate in Applied Science of Accounting (1996)

Selected Achievements

Part of the team that saved the company $150K revising the procedures for the A/P processing from AS400 to BAAN.

Led a team of over 20 employees to transition from AS400 to BAAN ERP in Finance Module.

Successfully implemented SOX guidelines provided by Auditors with zero violations for the past 8 years.

Introduced and implemented new A/P processing strategies which has saved Immucor $80K annually.

Professional Organizations

IIA - The Institute of Internal Auditors (2012-Present)

NBMBAA – National Black MBA Association (2012-Present)

Community Outreach and Volunteerism

Lead team of 20 singers and musicians volunteering to serve the community with Hosea William Feed the Hungry annually on Thanksgiving Day.

District Coach for Gwinnett at Victory World Church, mentoring 8 small group leaders.

Leadership and mentorship of 10 men for 3 years within The Journey - Men’s Group at Victory World Church.

Technical skills

Baan ERP SAP AS400 PeopleSoft

Microsoft Excel Microsoft Word PowerPoint ADP Software

Crystal Reports Research Randomizer Block Works Quick Book Loan origination Outlook

software

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