Senior Quality Engineer
Resume:
John P. Forlizzi
Methuen, MA 01844
********@*******.***
Home: 978-***-**** https://www.linkedin.com/in/john-forlizzi-085510a
PROFESSIONAL SUMMARY
Quality Assurance professional with extensive experience in Advanced Product Quality Planning (APQP), Quality Systems, Project Management, Supplier Quality Management, and structured problem solving techniques. Proven skills leading quality assurance activities on new product introductions and continuous improvement projects with cross-functional teams. Strong knowledge of Lean Quality Tools, Kaizen events, data reporting, and trend analysis. Self-motivated organizer with excellent verbal and written communication skills. Committed to achieve the highest customer quality and organizational excellence.
CERTIFICATIONS
ASQ Certified Manager of Quality/Organizational Excellence
ASQ Certified Quality Engineer
ASQ Certified Quality Auditor
SELECTED ACCOMPLISHMENTS
Vice President Award for developing and implementing APQP activities for home theater system. Manager Award for developing Value Stream Map process for customer complaint and field return system.
Project Leader for product reliability test that increased process effectiveness and efficiency resulting in a cost savings of $45,000
Implemented quality improvement plans during field failure analysis that significantly improved outgoing quality for new and remanufactured product.
Mitigated design and manufacturing risks by implementing mistake proof activities and FMEA to proactively address problems and improve product quality, manufacturing flow, customer satisfaction, and bottom-line results.
Successfully implemented 8D structured problem solving techniques on consumer electronics products reducing product returns and customer complaints below 0.2%
PROFESSIONAL EXPERIENCE
BOSE CORPORATION, Framingham, MA 1991-2016
Company specializing in audio equipment for home, automotive, and professional systems.
Product Quality Engineer
Creative Quality Leader who supported numerous product launches within budget, schedule, and NPI requirements.
John P. Forlizzi Page 2
Created, implemented, and supported APQP activities, deliverables, and documentation on new consumer electronics products.
Engaged early and led risk assessment and mitigation activities.
Led Launch Assurance planning and execution.
Supported early launch LIRT process as product quality Subject Matter Expert.
Developed audit procedures and techniques to drive corrective action for confirmed process failures and to enhance customer quality prior to product launch.
Led PDCA projects on existing processes and products that improved effectiveness and efficiency.
Continuously improved product quality on mature products through trend analysis by using SAP system to drive root cause and corrective action.
Led cross-functional teams through implementation of 8D structured problem solving technique by developing and implementing corrective actions from analysis of confirmed design, manufacturing, and supplier failures.
RAYTHEON COMPANY, Waltham, MA 1990-1991
Major defense contractor with core manufacturing in weapons, military, and commercial electronics.
Senior Quality Engineer
Developed and implemented process improvement plans for transformers and power supplies that increased manufacturing output by 3%. Activities included analyzing failure data and collaborating with cross-functional engineering personnel to improve design and streamline of manufacturing processes to eliminate test failures and scrap.
Collaborated with suppliers and customers to drive root cause and corrective action for all product non-conformances.
Created and implemented internal quality audit system reducing quality deficiency reports by 30% resulting in a 5% increase in manufacturing productivity.
PRECISION CONNECTOR DESIGNS, Peabody, MA 1985-1990
Manufacturer of electrical connectors for military, aerospace, and commercial industries.
Quality Manager
Creatively managed staff of inspectors, technicians, and engineers to effectively conduct incoming, in-process, final inspection, and customer source inspection of standard and custom designed interconnect component parts for military, aerospace, and commercial applications.
Managed Quality System implementation and improvements to meet MIL-Q-9858 and MIL-I-45208 requirements resulting in increased business and sales opportunities.
EDUCATION
Bachelor of Science in Mechanical Engineering
University of Miami, Coral Gables, FLA
Associate in Applied Science in Mechanical Design Technology
Wentworth Institute, Boston, MA
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