Data Entry Sales

Rachel Dorval

**** ***** **., *******, ** *****, 832-***-****, ************@*****.***

Objective

To obtain a position with a professional organization that will provide career development, growth, appreciate new energy and ideas that will allow me to utilize my skills in a professional environment. Experience

Walmart

10/2015 - 2 /2016- Stocker

TX Houston

Set up displays, bring out new merchandise to sales floor and bring back old items

Tag, price and mark down items for sale

Assist customers in varied departments

Assist with all holiday change of merchandise

John Moore Services

3/2012 - 11/2014 - Appointment Setter

TX Houston

Respond to inbound telephone inquiries from customers in need of services for their home(s).

Set up appointments for a/c and heat repair, home renovations, and water damage, etc.

Other duties included assisting customers with the best advice about products and services. Interactive Response Technologies

2/2011 - 2/2012- AT&T CSR

TX Houston

Respond to incoming telephone inquiries and complaints from AT&T members using standard scripts and procedures.

Gather information, research and resolve inquiries.

Inform customers about services available and assesses customer needs.

Other duties include member services, sales, retention, and dispatching Allied Data Corporation

2/2009 - 1/2011- Collections Agent

TX Houston

Performed outbound telephone inquiries to account holders.

Negotiated payment of past due monies.

Located and notified customers of delinquent accounts by mail, telephone or personal visits.

Solicited payments into accounts that were delinquent.

Performed data entry of customer information, account data, and payment arrangements. Negotiated with clients on payment arrangements.

Reported discrepancies to supervisory personnel, and managed customer accounts assigned during respective shift.

GC Services

8/2007 - 2/2009- CSR

TX Houston

Perform outbound and receive inbound telephone inquiries from customers about their automobile payments

Provide customers with information about their delinquent automobile payments and different options on how to get their account to a current status

Collect payments and update accounts with descriptive notes after the call Magical Kingdom

6/2004 - 7/2007- Teacher

TX Killeen

Performed child care duties for infant children providing feeding, changing, hygiene, and general care during prescribed shift.

Formulated activities to stimulate learning and interactions within the children, monitored play activities indoors and outdoors.

Attended to children requiring special attention.

Notified respective supervisors of suspected illness or injuries occurring during care. Sallie Mae

5/2003– 6/2004 - CSR

TX Killeen

Provide students help on delinquent accounts

Help parents understand the different student loan options that they have

Provide information to undergraduate and graduate students of their loan repayment options Education

Sep. 1998 - June 2002,

Killeen High School

TX Killeen

Aug. 2011- Current

Houston Community College

TX Houston

Computer Skills

Windows 2000/XP, MS Word, PowerPoint, Excel, Internet, Avaya-CMS Supervisor, Grasp Management Console, MMA Business Administration Tool, MMA Production Tool, Client File System, and Citrix Client.

Contact this candidate