RAY COBB

***** ******** ****** **

Santa Clarita/Valencia, CA 91350

Home: 661-***-****

Mobile: 661-***-****

Email: acyj5z@r.postjobfree.com

SUMMARY: I have strong IT background problem solving and able to visualize a problem or situation. I have strong communication skills, excellent customer service skills, and ability to provide effective team leadership. I am detailed oriented and capable of managing and completing priorities effectively and in a timely manner. I have worked Field Engineering, the Helpdesk, Sr. Secured Desktop Support, Network Operations Center (NOC), and the System Administrator. skills with all the Microsoft OS and popular software such as Microsoft Office Suite, Exchange, Office 365, SharePoint, Mac OS, Remedy Ticket tracking, LANDesk, Patch Link, VPN, Active Directory, Service Now, VMware, Citrix, Citrix Xen Apps, Skype for Business, Cisco IP telephones, and all mobile devices support. I create and manage groups and permissions accounts on our network drives using the Active Directory, and ADMangerPlus. I have traveled to remote locations for new setups and migrations of systems.

EDUCATION:

2010-Present Walden University BSIT Security and Forensics

1999-2000 MicroSkills Institute San Diego, California

CERTIFICATIONS

A+ N+ MCP MCSE MCSA 2003 ITILv3

EXPERIENCE:

KornFerry International

August 2012- December 2016

Sr. Desktop Support Analyst/System Administrator/ Data Center Engineer

I take phone calls from our employees or users and support the North America Domain and sometimes other International Countries with technical support on desktop, laptops, and all mobile devices such as I-Pad, I-Phones, Androids, and all PDA’s. As well as all Microsoft Office and proprietary software packages. I use Remedy ticketing and now we use Service Now ticketing system. I create users, groups, and printer accounts with Active Directory, and make sure all systems stay virus and malware free. I image systems and perform migrations on our newly acquired companies. I support the VPN with RSA remote access security, and the Wi-Fi system. I use a variety of remote access tools to remote into the client‘s computer. I Support the RSA token system. I manage the network drives, grant and manage permissions to certain groups that need access to certain drives and shares, using Active Directory and also manage the local server room.

IBM/Intuit

Sept 2005- March 2012

IT Sr. Secured Desktop Support Engineer/ Network Operations Data Center

I provide outstanding leadership and direction to the desktop personnel ensuring top quality service to all our customers. I coordinate efforts for hardware and software installs, moves, add-on, and changes. I perform user account management with I-phones, I-pads, BES server for Blackberry/PDA and all remote access and wireless support. I use Remedy ticketing software for all trouble tickets request. Resolve computer related issues ranging from the enterprise level to user software and hardware issues. I review and analyze ticket tracking data for trends and performance reporting. I coordinate and practice crisis management and emergency response efforts. I developed improvement plans, training and knowledge base improvements to achieve overall efficiencies and effectiveness of company employees. I create a seamless and strong interface between the tiers to insure quality support as technical issues are escalated. I set up the video conferencing equipment for video meetings, setup VOIP phone systems and configure migrated 900 users from XP to Windows 7. I image systems using ghost and LANDesk, I also use Patch link for patches, setup and configure the RSA server for VPN token management, VMware, Citrix XenApp, VPN support for remote access, Mac OS for our developers that use Mac products, all Windows 2003, and 2008 Servers and peripherals. I manage the company’s print server for all new installs and add-ons. I Use Active Directory to create users accounts and manage their permissions, reset passwords, create exchange email accounts and manage their profiles. I use LANDesk for asset management and software pushes. I am responsible to assure my team meets their SLA or Service Level Agreements in a timely manner and keep logs of all work done. And Coordinate with other IT departments in the Company. I am PCI & Sox Compliance trained.

WAL-MART, INC.,

June 2003- Sept 2005 Assistant Store Manager

I am in charge of all day to day activities. I oversaw the Loss Prevention teams in my store. Develop and implement store policies and procedures for departmental operations and customer personnel and community relations. Review operating and financial statements and departmental sales records to determine merchandising activities that require additional sales promotion, clearance sales, or other sales procedures in order to turn over merchandise and achieve profitability of store operations and merchandising objectives. I setup meetings to discuss profit and loss, future events and promote new business. Provide motivation and self-awareness, coaching and mentoring for the store employees.

LANIER WORLDWIDE, INC

IT Sr. Field Engineer MCSE

I Installed, repaired, maintained, and supported all networked information equipment to various clients assigned in my territory. I was responsible for computer networks, printers, scanners, and copiers. Responsible for maintaining accurate service logs. Displayed leadership and ownership of issues and processes with business interactions, and developed test and implemented solutions to unique problems.

EQUIPMENT: Windows, XP, Windows 7, Windows 8.1 and Win10, Server 2003, 2008,2012, Office 365, NT 4.0, Mac OS, TCP/IP, Printers, imaging, Copiers, POS,. Citrix Xenapp and Dame ware remote access, VPN, and wireless technology. Also operating the Data Center tape Robots. Remedy Management. I am Proficient in Active Directory, Patch link, Symantec Endpoint Anti-Virus Protection, all Microsoft products, VMware and LANDesk, and Service Now.

REFERENCES: Will be furnished upon request.

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