Sr. Credit Manager
Resume:
Sandy Nicholls
PO Box ****
Tenino WA 98589
********@*****.***
Objective
To maximize AR performance, reduce credit portfolio risk, respond to enteral and external audits in accordance with controls (SOX), enforce sales and contract terms with diplomacy resulting in DSO reduction and improved customer communication and relations.
Education
2006 – 2008 Tomkins College Indiana University, Bloomington, IN
Indiana Executive Systems
Data Analysis and Business Decision Making
Control and Security for Managers
Financial Concepts
1981 - 1983 National University
Business Administration
1978 -1980
Saddleback Community College, Mission Viejo, CA
Orange Coast Community College, Costa Mesa, CA
Golden West Community College, Huntington Beach, CA
NACM Professional Certification Program: Designation CBA
Dun and Bradstreet Financial Analysis and Advanced Financial Analysis
LEADERSHIP
Chairman: RMA policy and procedure revision including Operations, Sales, Finance and IT personnel.
Chairman: Auto Cash posting program including: Accounting, IT and Bank Associates
Implementation of EDI and EFT transaction team member
Designed/Implemented Electronic Dunning Notice program
Designed/Implemented Auto Credit review program
Deduction Management automation
Chairman Credit Card payment program task force
Canadian Business task force member
2013 Tomkins US Division Controller conference; Credit and Collection presenter
2015 Centralia Community College Forensic Finance Club guest speaker; Effective Credit Management
Long standing member National Association of Credit Management (Healthcare and Building Trade Industry groups).
Participated in Bankruptcy reform lobbying efforts sponsored by the NACM including a meeting with Congressmen Chris Cox.
Experience
SR CREDIT MANAGER AQUATIC CO 1/1/03 TO 1/31/16
The largest bathware manufacturer and provider in the U.S. (presently $170+million business). Customer base included Retail, Wholesale, Wholesale Buying Groups, Builder Direct, Manufacture Homes.
Reporting directly to the Sr. Vice President of Finance, responsibilities include; Manage Credit, AR and Deduction Management Departments.
Evaluate, assign and maintain all credit lines.
Ensure integrity of credit files according to SOX controls.
Forecast and manage cash receipts.
Forecast and review monthly Bad Debt reserve requirement and activity.
Prepare and review monthly AR trend analysis, Dispute resolution, DSO reporting.
Manage and enforce Mechanic’s Lien program for Builder Direct business.
Enforce/review revenue policies to comply with Sarbanes-Oxley controls.
Auto cash customer conversions.
Electronic Funds Transfer conversations
Internal and External audit response to all revenue practice
Provide monthly revenue support for financial covenants reporting
Provide Industry data to Sr. Vice President of Sales on sale terms and trends.
Preparation of New Value and Ordinary Course defense support for Bankruptcy cases.
SUMMARY
Reduction of DSO from 65 to 22 days in a challenging market downturn with minimal bad debt write off or lost customer base.
Reduction of Deductions from $1.2 million to $300k. Reduction of average resolution time from 2 years to 90 days.
Accounts Receivable days to post from 8-day average to 1. Reduced posting error write off’s reduced to zero for 6 consecutive years.
Team Management with Sales and Operations resulting in continued improved customer relations.
CREDIT MANAGER LASCO/AQUATIC 4/1/1999 TO 12/31/03
Convert and Manage AR and Credit for newly acquired company Aquatic Industries to LASCO Bathware.
Manage and Improve Builder Direct installation business. Implement Preliminary Lien notice automation. Retention collection. Develop and Standardize Mechanic Lien Releases for contracts.
Reduction of DSO in Builders Direct business from 119 days to 65.
CREDIT MANAGER MCGAW INC., Irvine CA (Part of B Braun Medical) June 1985 to March 1999
Responsible for Management of a portfolio of $23 million monthly sales, over 1300 active accounts. Credit portfolio included international sales and capital equipment leasing program.
SR. CUSTOMER SERVICE REPRESENTATIVE MCGAW INC. 6/1/1980 TO JUNE 1985
Responsible for resolution of customer invoicing exceptions including deductions and intent to deduct. This included all pricing, contract, delivery and rebate related issues.
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