Customer Service Management

Brian K Hedgepath

**** ******** *****, ******** ** 28056 ********@***.*** 704-***-****

RESUME

I believe that continuous improvement throughout an organization is the key to growth and competition, regardless of what that company produces or manages, and that clear and concise communication of improvement efforts to employees and customers provides accountability and motivation to excel. QUALIFICATIONS

Manufacturing Production Management

Strong Customer Service Background

ISO 9001:2000 Implementation, Management and Auditor Training Lean Manufacturing with Variance Reduction

Microsoft Word, Excel, PowerPoint, Outlook

EXPERIENCE

10/07-Present - Hedge Corporation, Gastonia NC: Operations Manager Develop Process Improvement to Reduce Waste

Increase Customer Service Rating and Customer Retention Evaluate all Bill of Materials for Improvement and Reduction of Waste 03/06-10/07 - Hickory Springs Manufacturing Company, Hickory, NC: Quality Systems Coordinator Develop Quality Systems at 12 locations in Greater Hickory Area Management Representative at 1 location

Manage ISO 9001:2000 System at 3 locations

Develop Corrective Action Reporting and Root Cause Analysis Training for all locations Develop and Train Internal Auditor Training Course 08/01- 03/06 - Custom Textile Parts & Machinery, Gastonia NC: Quality Compliance Coordinator Initiate Relationships with Customers Globally

Solicit Customer Needs and Feedback

Evaluate Cost Estimation for Parts and Processes

Work with Employees and Customers to Develop and Improve Processes 06/98-07/01 - Freightliner LLC/Daimler, Mt. Holly NC: Technical Resources Trainer Supervised Production of Custom Chassis Units

Maintained Product Quality Standards while Meeting Schedule Requirements Participate with Employees in Kaizen Improvement Events within the Facility Lead Supervisor 3rd Shift

Projected Weekly Inventory Planning for Critical Parts Coordinated JIT Scheduling for Production Materials EDUCATION

M.A. English, Appalachian State University, Boone NC: 1996 B.A. English, Cum Laud, Belmont Abbey College, Belmont NC: 1992 CIVIC/COMMUNITY

City of Gastonia – City Farmers Market Advisory Board: 2014-Present Charlotte Barbarians Rugby Club – Player and Board Officer: 2007-2015

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