Customer Service Staff

Kelly Micchelli

*** ***** ***** ******, **********, TX 78628

cell 512-***-**** – **********@***.***

CUSTOMER SERVICE AND MARKETING REPRESENTATIVE

Highly qualified Professional with an extensive background in customer service, recruiting and financial Services. My goal in reentering the professional workforce is to find a rewarding and meaningful position that I can utilize my skills. Computer proficient, skilled in resourcefulness, research and development of staff and communication with customers and clients with diverse backgrounds.

EXPERIENCE

HEB part time cashier pay rate $12.00 an hour. 11/2017-present Cedar Park, TX

Hobby Lobby, Georgetown, TX (2012 to 2013)

Cashier

•Impeccable in customer service, product knowledge, reconciliation of cash drawer and all manual transactions are complete and accurate. Merchandising front end of store and ensure guest experience is positive and inviting for a return customer. Received customer compliments.

Volunteer Work Georgetown, TX GISD (2000-2009)

•Served as chairman committee for Reading Program, Hospitality and School Fundraiser. Served on Regional PTA Council as Legislative Representative. Also co-chaired in several other committees. Substituted in classroom and worked attendance office. Acted as room Mom and Grade Representative through PTA.

ManPower, Woodland Hills, CA (1990 to 1993)

Recruiter-Branch Manager

•Responsible for effective supervision of permanent staff while exceeding established expectations in achieving gross profit. Provided effective supervision of permanent staff while exceeding established expectations in achieving gross profit results.

•Created and implemented business development programs. Acted as liaison between clients and temporary workers resolving employment issues.

•Administered workers compensation and unemployment claims while utilizing a working knowledge of state and federal employment laws. Sales volume and active accounts increased consistently during tenure.

Santa Barbara Savings, Santa Barbara, CA (1989 to 1990)

Teller and Branch Vault Teller

•Processed customer transactions, researched discrepancies in customer accounts, balanced branch vault daily, distributed currency to other tellers. Ordered weekly cash for branch and verified currency when delivered by Security Company.

•Extensive customer service experience resolving issues relating to customer accounts.

CHARLES SCHWAB & CO, Dallas, TX (1986 to 1989)

New Account Representative

•Assisted new and existing clients over the phone and in person to establish investment accounts. Received and disbursed stocks and checks, researched and resolved client inquiries, responded to client issues in an efficient and professional manner, and processed new account applications.

ACCOMPLISHMENTS

•Good communication and coaching skills

•Overall excellent team worker with Professional staff and volunteers

•Worked with a very limited budget to put out superb staff luncheons in giving back to School Teachers and staff. Also worked with limited budget for other Chair committees.

•Organized and utilized list of PTA a volunteers for different events and duties for committees.

•Worked with a diverse group of women as a team leader to achieve financial goals for Schools needs

•Professionally Volume increased by more than 70 percent for 1992-93

•Profit increased by more than 70 percent for 1992-93

•Obtained and managed client accounts for up to 200 temporary workers

EDUCATION

Brookhaven Community College

Dallas, TX 2 years

Business/Psychology

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