NANCY A. MILLER

*** ****** ****** *

Millersburg, Pennsylvania 17061

Home 717-***-**** Email: acyj4c@r.postjobfree.com

SUMMARY

Service-focused, technically skilled and conscientious. Over 25 years of experience as a high-level administrative professional. Expert skills in Microsoft (MS) Office Suite applications (Excel, PowerPoint, Word, Outlook, and Access) with a demonstrated ability to quickly learn new software applications. Known for tactful handling of sensitive, confidential issues; ability to resolve customer complaints; and timely completion of polished, executive-level proposals, reports and presentations. Reputation for dependability, honesty, dedication and enthusiasm.

EXPERIENCE

Alternative Rehabilitation Communities, Inc. December 2016 - Present

Secretary – Contract Position

Duties include standard clerical tasks. Managing day-to-day operations of office. Preparing student reports. Formatting, proofreading, filing (with multiple agencies) student reports, copying, scanning.

Holy Spirit Hospital May 2016 - August 2016

Administrative Assistant

Duties included standard clerical tasks. Prepared PowerPoint presentations, Excel Spreadsheets. Followed-up on correspondence. Prepared continuing education materials. Coordinating meeting space.

Milton Hershey School March 2016 – May 2016

Executive Administrative Assistant – Contract Position

Duties included standard clerical tasks. Formatting Excel spreadsheets. Vetting Senior Students for Higher Education Positions. Proofreading, filing, printing, copying, and scanning.

Rite Aid Corporation January 2016 – February 2016

Specialist – Contract Position

Duties included standard clerical tasks. Formatting Excel spreadsheets. Entering EPA data into governmental forms. Proofreading, filing, printing, copying, and scanning.

D&H Distributing July 2014 - October 2015

Claims and Audit Clerk

Duties included standard clerical tasks. Formatting Excel spreadsheets. Entering EPA data into governmental forms. Proofreading, filing, printing, copying, and scanning.

Freeburn & Hamilton April 2014 - June 2014

Receptionist - Contract Position

Answering multiline telephone system, directing clients to attorneys, other clerical tasks.

Hospital & Healthcare Association of PA October 2013 - February 2014

Administrative Assistant - Contract Position

Calendar management for several RNs, answering multiline telephone systems, report production, PowerPoint presentations production, typing, filing, copying, database management.

Widener University School of Law August 2013 - October 2013

Secretary - Contract Position

Interacted with students and faculty, produced attendance reports, sent student reminders, copying, scanning, typing, filing.

Pennsylvania Medical Society September 2011 - July 2013

Meeting Manager

Coordinated successful meetings from 10 to over 400 health care professionals for multiple professional groups simultaneously. Duties included locating of facilities for meeting, negotiating contracts, registration processing using specialized meeting software, interacting with all meeting attendees, which include physicians, their families and staff members. Tasks also included coordinating all onsite personnel and materials for meetings and working with colleagues to adequately staff each function. Worked directly with continuing education professional to ensure all credit requirements for specialty programs were drafted, submitted and approved for continuing education.

Capital BlueCross August 2003 - September 2011

Proposal Coordinator - Marketing

Coordinated the corporate response to Requests for Proposals and Information. Worked with all areas and levels of the company to provide a well written, competitive proposal in order to win or keep group sales. Assisted in the administration of an Access based database, and other Marketing functions as needed.

Administrative Assistant - Operations/Business/Market Development

Administrative Responsibilities: Supported multiple high-level executives by managing calendars, handling correspondence and budgets, tracking projects and follow-up, making travel arrangements, taking meeting notes and organizing complex files.

Project Responsibilities:

Developed and tracked statistical data on business performance and market direction.

Updated multiple corporate Web site items and provided content approval for materials that have been submitted for inclusion on the corporate Web site.

Researched market, industry, company and other information on the Internet. Analyzed and prepared summary reports on findings and results.

Attended project meetings to provide input, follow-up, tracking and produce minutes.

Produced original letters, reports and other business communication pieces for distribution to internal and external customers.

McKonly and Asbury LLP January 2002 - August 2003

Administrative Assistant to Firm's Senior Partners

Coordinated meetings and appointments. Handled confidential personnel issues. Performed all client billing. Produced letters, reports and other business communication pieces. Performed general office duties.

Merchants and Business Men's Mutual Insurance Company July 1999 - January 2002

Executive Assistant to President and CEO

Coordinated activities, presentations and reports of President and CEO and Executive Office. Organized all corporate staff functions and activities. Worked extensively with the Corporate Board of Directors. Provided administrative support to President and CEO and other senior staff members. Performed selected confidential human resource activities. Provided compliance assistance.

League Of Women Voters Of Pennsylvania November 1998 - July 1999

Office Administrator

Coordinated work flow within and outside office, including staff relations, supervision and benefits administration. Administered MS Access membership database. Served as recording secretary for League's Board of Directors, attended all meetings of Board. Performed accounting, bookkeeping and budgeting tasks. Coordinated membership development and recruitment.

Pennsylvania Bankers Association May 1985 - November 1998

Administrator - American Institute of Banking - Pennsylvania

Coordinated administrative operations of the American Institute of Banking (AIB) in Pennsylvania. With outside consultant, jointly designed and developed a specialized database to maintain over banker's records of their continuing, professional education. Performed accounting, bookkeeping and budgeting tasks.

Developed the curriculum, coordinated arrangements for, and participated in the annual leadership training conference. Worked closely with bankers and educators to coordinate over 300 continuing, professional education classes annually. Wrote articles for Association publications. Made presentations before professional audiences.

EDUCATION

B.A., Bloomsburg University, Cum Laude

Major: Political Science

Multiple Professional Development and Software Training Programs

Impeccable professional references will be furnished upon request.

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