Customer Service Microsoft Office

Latasha Bradley

**** ***** **** *** 847-***-****

Haymarket, VA 20169 ***.**************@***.***

KEY QUALIFICATIONS:

•FHA, VA, Conventional Loans

•Maintain a pipe line of over 50 loans

•Close 20-30 loans monthly

•Core & Encompass (Mortgage Software)

•Windows based paperless system

•Microsoft Office (Word, Excel, PowerPoint, Outlook)

•Written and Verbal Communication

•Client Relationship Building

•Quick Learner

•TILA-RESPA

•Prioritize workload

•Ability to function in changing environment

PROFESSIONAL EXPERIENCE:

Prosperity Home Mortgage – Chantilly, VA Feb, 2016 – Current

Disclosure Desk Specialist

Prepare Initial and Re-Disclosure packets for FHA,VA and Conventional loans.

Review loans on a daily basis to determine if change that have been made constitute a COC and require a re-disclosure

Communicating with Loan Officers, Processors and Closers

Maintaining organization and structure with day to day responsibilities

Daily reporting of pipeline status to management

Daily loan auditing

Wells Fargo – Denver, CO Feb. 2007 – Oct. 2014

Mortgage Closer – Nov. 2012 – Oct. 2014

•Prepped the file for closing by gathering all necessary documents

•Prepared closing instructions and closing document

•Coordinated with settlement agents, prepared and balanced closing number and arranged funds

•Reviewed loans to insure all conditions are cleared and files is ready to close

•Reviewed state requirements to insure closing meet all state requirements

Home Loan Processor – Aug. 2011 – Nov. 2012

•Assisted the Home Mortgage Consultants with the processing and completion of customers mortgages

•Maintained continuous interaction with the Wells Fargo customer to ensure high quality of customer service

•Interpreted policies and guidelines, analyzed applications and ensured that all documents are compliant and acceptable to Wells Fargo standards

•Ordered all required verifications, followed up with both internal and external clients as required

•Worked on FHA, VA, and Conventional loans

•Maintained a pipe line of over 50 loans; closed an average of 25 loans monthly

•Evaluated the overall risk of the transaction to the company as well as the investors

•Created and maintained relationships with all parties involved in the relationship in efforts to support continuous client retention and permeate client growth throughout the company

Compliance Specialist – Minneapolis, MN – Oct. 2010 – Dec. 2010

•Ensured that all loans are compliant to Wells Fargo Home Mortgage standards

•Ordered necessary certifications and products to ensure compliancy

Mortgage Mitigation Specialist – Apr. 2010 – Oct. 2010

•Conducted documentation request forms

•Performed analysis review of all documentation to ensure compliancy

•Modified disposition of documents and decisions

•Performed vendor management for those members

Team Lead Processor / Work Director – Jan. 2008 – Sept. 2009

•Responsible for pipeline management, and ensuring the standards of Wells Fargo were met and exceeded

•Responsible for ensuring relationship building was a key component for all loan processors

•Responsible for ensuring customer escalations were handled appropriately

•Trained and educated all processors on the processor for home loans

•Worked on FHA, VA, and Conventional loans

•Made sure a pipeline of over 50 loans could be maintained; and closed an average of 25 loans monthly

Loan Processor / Mortgage Specialist – Feb. 2007 – Jan. 2008

•Maintained continuous interaction with the Wells Fargo customer to ensure high quality of customer service

•Responsible for ensuring relationship building was a key component for all loan processors

•Assisted in the underwriting process, by reviewing and ensuring the loans were ready for closing

•Assisted in the closing process of loans, made sure all documents were present

•Cleared loan conditions

•Updated customer profiles

•Worked on FHA, VA, and Conventional loans

•Maintained a pipeline of over 50 loans; closed an average of 25 loans monthly

•Evaluated the overall risk of the transaction to the company as well as the investors

Chase Bank – Elgin, IL Apr. 2005 – Apr. 2007

Financial Advisor

•Promoted into this role in under twelve months of working

•Ensured high standards of customer service for all customers/clients that needed assistance

•Assisted in managing accounts receivable

•Assisted with the sales team to drive more sales in the branch

•Performed data entry when necessary

EDUCATION:

Grambling State University – Grambling, LA

Aug. 1994 – May 1997

Associates Degree: Business Management

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