Starr johnson

**** ******* ***** ****, ** ***** 832-***-**** acyj3m@r.postjobfree.com

Administrative Professional

Administrative Support – Customer Service Professional offering over 10 years experience providing top-notch support to VP’s, directors, managers, and customers. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits with or without supervision.

Administrative: Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, coordinating travel arrangements, composing documents and organizing offices for efficiency.

Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues. Capability to meet deadlines and work under pressure.

Admin Skills

-10-Key Data Entry

-Customer service

-Excellent written and verbal communicator

-Detail oriented

-Issue resolution

-Document control

-Spreadsheets

-Presentations

-Meeting event planning

-Organization charts

-Expense reporting

-Word, Excel, PowerPoint, Outlook, Publisher

-QuickBooks

-Windows (all versions)

-Multi line phone

Professional Experience

HARRIS COUNTY MUD 81 Katy, TX

Office Manager, 2013 to present

Key Results:

Provide professional customer service to 3500 customers

Organize office and manage workflow

Answer multi phone lines

Manage accounts receivable including customer payments and daily deposits

Apply payments to invoices, prepare deposits, and ensure checks and balances are in place

Prepare/notarize legal documents

Schedule and organize meetings and travel arrangements for Board of Directors

Communicate with and dispatch technicians from operating company by processing and assigning work orders for technicians with regular follow up.

WAFFLE HOUSE INC. Katy, TX

Inside Sales Person, 2008 to Present (weekends only)

Key Results:

Customer service and improve satisfaction through training, development, and reporting procedures

Identify needs, field questions, and facilitate ticket sales

Coach and mentor new employees in customer service and company polices/procedures

Human Resources Specialist, 2006 to 2008

Key Results:

Recruiting, training, relations, compensation, and benefits

Interview candidates, evaluate skills, and make positional recommendations

Trained management on interview skills and best practices

Franchise Support, 2003 to 2008

Key Results:

Liaison between department managers and employees

Traveled to open new units; assess talent and manpower planning to improve customer satisfaction and retention

Provide superior support to senior management

Education

HOUSTON COMMUNITY COLLEGE Houston Community College – 47 credit hours

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