Operations Manager

OSCAR SANTIAGO

**** *** ****** *********, **********, AL 35077

Home: 256-***-**** - Cell: 256-***-**** - **************@*****.*** PROFESSIONAL SUMMARY

Dependable Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with strong work ethic and advanced complex problem solving skills.

SKILLS

Efficient multi-tasker

Conflict resolution

Customer service-oriented

Organized

Consistently meet goals

Exceptional interpersonal communication

Effective leader

Staff training/development

Employee scheduling

Project management

Human resources management

Deadline-oriented

WORK HISTORY

02/2014 to 11/2016 Regional Transportation/Operations Manager SPP Transportation & Logistics - Birmingham, Al – Us Highway 280 south, Birmingham, Al. 352403

Managed P&L operation within Transportation and Fleet Management Transition manager into new warehouse facility creating distribution network between multi-warehouses to deliver to 500+ stores in multiple states.

Managed staff of supervisors, administration,drivers, and mechanics. Ensured training of all personnel under umbrella in all aspects of job function, Safety, State and Federal compliance in accordance to FMCSR/DOT. My position is the direct contact for outside vendors pertaining to the successful operations of transportation and shipping/loading.

Our Fleet services 480+ stores with high profile merchandise under strict security measures.

Directly managed the logistics of routing, dispatch, and delivery of all types of general merchandise.

Slashed payroll/benefits administration costs 30% by negotiating pricing and fees while ensuring the continuation and enhancements of services. Implemented innovative programs to increase employee loyalty and reduce turnover. Increased profits by 60% in one year through restructure of business line. 11/2012 to 02/2014 Operations Warehouse Manager

Supreme Beverage Company – Birmingham, Al.

Managed the planning, personally directing, and controlling pickup and delivery operations in the terminal areas to provide customers with the best possible service in the most efficient and economic manner while meeting all company standards and requirements.

Managed P&D Drivers at regular intervals to ensure company requirements and met customer expectations.

Managed all inbound/outbound Accounts

Achieved significant cost reduction and Teamwork/Leadership Awards from the CEO, May 2013

Updated daily the FMS and WMS systems, and maintained operations using Citrix and Lawson software.

Strengthened company's business by leading implementation of employee engagement meetings.

09/1997 to 11/2012 Operations Supervisor

J.A.C. Maritime Transport & Logistics – States Dock Rd. Mobile, Al. 33610 Managed inbound and outbound traffic with over 350 trailers arriving/departing each day. Managed TOFC inter-modal inbound/outbound traffic utilizing multiple railheads in different cities.

Developed backhaul service to fill empty lanes, working directly with corporate personnel. Priced and negotiated direct with customers to fill backhauls. Personally visited customers to overcome hurdles in moving their product to destination. Supervised operations of over 100 drivers, yard personnel and dispatch office support staff.

Analyzed AS400 System,managed previous night's history logs specific to customer needs to forecast needs and maintain on-time delivery.

Strategized, planned, and prioritized shipment delivery that included consideration of available drivers, size/type of trucks, destination, temporary staging, and relaying drivers/trucks, planes, and trains with economic efficiency. Managed compliance with Safety, OSHA Standards, Hazardous Materials proper handling and documentation for road and rail movements.

Conducted audits on driver logs and kept driver qualified files up to FMCSA standard. Troubleshot and resolved corporate customer complaints/concerns. Managed new office staff

Worked directly with CBP & Homeland Security to achieve safe passage and flow of legitimate trade into the country.

Increased profits by 60% in one year through restructure of business line. 02/1986 to 09/1997 Combat Diver

United States Navy – Government

Executed underwater mine countermeasure operations to clear waterways in support of the fleet Performed underwater location and identification of foreign and domestic ordnance. Performed the clearing of IED'S, carried outdated explosives using demolition and burning techniques.

Operations in Korea, Desert, and Urban Areas (Iraq, Desert Shield/Desert Storm & Enduring Freedom Theater).

Performed Transportation and Storage of Hazardous Material. EDUCATION

Bachelor of Science: Business Analytics

American Military Institute -

Emphasis in Marketing

Graduated Magna Cum Laude

ACCOMPLISHMENTS

Marketing

Implemented marketing strategies which resulted in 30% growth of customer base. Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.

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