Customer Service Human Resources

PERSONAL DETAILS

Name: Agata Krokoszyńska

Residential Address: Buenos Aires St 12, 08029 Barcelona

Mobile: +346********

Nationality: Polish

Date of Birth: 29 January 1992

E-mail: *****************@**.**

EDUCATION HISTORY

Sep 2015- Jun 2016 Tecnocampus de Mataró, Barcelona, Spain,

Erasmus Program: Business Administration and Management

Sep 2014- Jun 2015 University of Economics in Wroclaw, Poland

Master Degree: Business Administration and Management

Specialization: Human Resources Management

Feb 2014- Jun 2014 The Polytechnic Institute of Viseu, Portugal,

Erasmus Program: Business Administration and Management

Sep 2011- Feb 2014 University of Economics in Wroclaw, Poland

Bachelor Degree: Business Administration and Management

Specialization: Marketing Communication

WORK EXPERIENCE

May 2015- Sep 2015 Sales assistant in e-cigarette store “Smoking World” in Wrocław,

• Customer service and consultancy in the purchase

• Retail sale of e-cigarettes and e-cigarette accessories

• Taking care of the aesthetic appearance of the store

• Cash service

• Preparing the reports

• Taking care of the appropriate inventory

Jul 2014- Aug 2014 Human Resources Trainee in “Neonet”

• Co-ordinate all recruitment activities

• Communicating and executing key administrative tasks

• All aspects of the recruitment process, from job posting to interviewing and reference checks

Sep 2011- Nov 2012 Telemarketer Telephone Customer Service in Telecommunications Company “Telecommunications Solutions”

• Making telephone contacts with potential customers

• Active telesales of products

• Presentation of the company's offer

• Taking care of a positive image of the company

• Searching for new contacts sales

• Updating database of customer contact

• Maintaining the customer and building long-term relations

SKILLS

Computer Skills:

Windows, MS Office – proficient user

Language Skills:

Polish- Native

English- Advanced

German- Post- Intermediate

Spanish- Post -Intermediate

Personal Skills:

Keen to learn new skills.

A self-motivated and hard-working employee.

Has an eye for detail, ensuring quality and accuracy.

Responsible, fulfills duties to a professional level.

ADDITIONAL INFORMATION

Driving license category B since 2010

Final Career Projects:

“Application of humor in building advertising’s transmission at the example of chosen television advertisement.”

“Motivating employees on the example of the company XYZ.”

INTERESTS AND ACTIVITIES

Music, movies, travelling, cycling, art

Contact this candidate