Vibha Dewli

Customer Service/Clerical

*** * ******* ******, **********, N.J.08854/ Phone: 732-***-****/ Email: acyj34@r.postjobfree.com

Profile

A returning Customer Service professional with 5 years’ experience in account management, customer service operations in dotcom and telecom industry. Proven abilities in upselling, handling high volume of inbound calls, enquires, providing quality services and time bound deliverance to internal as well as external teams.

Core Qualifications

Excellent customer service skills

Organized and thorough in all paperwork and data entry

Advanced level skills in excel, word and outlook.

Worked on multiple local systems/remote systems & ERP software.

Excellent Negotiation and persuasion skills

Multitasking skills, quality and time driven performance.

Understanding of organizational code of conduct and business policies.

Career History

Nov 2011–Present –> Inactive.

Currently working as an active Volunteer for American Red Cross VIPC (Volunteer intake Processing Center) handling prospective volunteer applications and also handling front desk and clerical work for Red Cross Somerville office.

Assistant Manager (Trading Desk, Global Voice Solutions) TATA Communications Nov 2008 – June 2011

Negotiated prices with customers and vendors for trading wholesale telecom services.

Generated a business of $1 Million from existing and new accounts.

Delivered solutions within client SLAs, maintaining agreed QoS.

Delivered conversions by acquiring new clients in African, European, Gulf and South east Asian markets.

Handled inventory and Quality of services with vendors.

Addressed queries of clients and vendors via emails and telephone.

Handled billing, payment and technical issues of clients by cross-coordination, ensuring time deliverance.

Maintained response time within the business policy standards.

Timely updated any new/additional information in company systems.

Handled a team size of 6 with Annual Team Quotas of $10 Million.

Handled recruitments at sourcing, screening and second level interview steps.

Executive – wholesale voice services, iCallGlobe, April 2008- Nov 2008

Carried negotiations with middle eastern and gulf customers for wholesale telecom services

Handled Billing, Technical issues of the customers

Executive –Candidate Service,Naukri.com, Aug 2006- Feb 2008

Worked in a contact center environment with main focus on outbound sales.

Handled inbound product enquiries and service issues of the job seekers.

Worked with Technical writers and back end teams regarding job seekers requirements.

Made sure each converted client is happy with their services by follow ups for future sales.

Achievements

Promoted in TATA in 2010 for overall performance and achievements of 2009

Won XTRA mile award for continuous achievement of quarterly and annual performance in 2009.

Recognition certificate in Naukri.com for Quality assurance and target achievement performance.

Academic Qualifications

Bachelors of Science (Industrial Chemistry),

Delhi University, New Delhi 2001-2004

Work Visa: EAD

References: Available on request.

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