Project Manager Information Technology

TROY JACKSON, PMP

** *********** ***** ** *******, AB T3G-6A1

Phone: 587-***-**** Mobile: 587-***-**** Email: ********@****.** TECHNOLOGY MANAGEMENT PROFESSIONAL

Accomplished and results-focused Telecommunications & Information Technology Professional with 15 years of

experience and comprehensive knowledge of creating and implementing strategic plans to ensure qual- ity product and service delivery. Proven success in developing, managing and integrating advanced technology to support strategies and proven ability to merge technology platforms to structure a highly functional performance-oriented IT organization.

AREAS OF EXPERTISE

VALUE OFFERED

Effectively lead and manage implementation projects involving reengineering processes, net- work

Operations, Information Technology & Telecommunications network to improve overall perfor- mance and operational efficiencies and achieve optimal results.

Expert in developing project plans, strategies and management systems, executing business specific Audio Visual &

telecommunications solutions to meet corporate and client demands while under budget.

Proficient in negotiating vendor contracts and service maintenance agreements that identify cost-saving opportunities and conducting diverse cost/benefits analysis.

Experience in implementing and maintaining Cisco Call Manager (CUCM)

Well-developed listening and communications skills. Established and build sound business rela- tionships with clients, executive personnel, process team managers, peers and employees to install teamwork and creative productive teams.

In depth understanding of advanced LAN/WAN networks and wireless technology LTE & HSPA

Experience with Cisco TelePresence (VPN,ATM,MPLS,SONET, PBX system)

In depth understanding RF engineering, IN Building Distributed Antenna System(DAS) Tech- nologies

Lead & participate in Roadmap defining sessions pertaining to Telecommunications network Communications, Voice over IP, Legacy PBX, Audio and Video Conferencing, Contact Centre and wireless networks Devices.

Deploy, manage and monitor Cisco Unified Communications Infrastructure

Project/Program Management Optical Networks

Budgeting & Forecasting Unified Communications

Strategic Planning Security /IP Networks

RF Engineering Audio Visual Solutions

Telecommunications Information & Technology Solutions TROY JACKSON, PMP Page 2

S H A R P ’ S A U D I O V I S U A L

Present

Project Manager

As a results focused Project Manager I plan and execute the delivery of multiple Audio Visual & Information Technology implementation projects simultaneous for enterprise. Current Enterprise projects includes

Imperial Oil, Edmonton Oilers Entrainment Group, and ELK Island Catholic School Board. I frequently collaborate closely with both the sales team, and the clients to review deliverables. I am responsible for creating detailed Project Schedules & Work Breakdown Structures to ensure all tasks remain on track and are in line with agreed upon Statements of Work. I managed resources and coordinate project tasks, staffing, and equipment ordering plans. Schedule customer kick-off, and progress meet- ings, while also evaluating

architectural, electrical, mechanical, and AV drawings to proactively resolve issues. I frequently meet with the clients on the job site verifying site conditions by conducting a thorough site survey. Often interacting and instructing technicians at the installation phase of projects keeping the project on or under budget, handling the responsibility of invoicing the client and post installation follow up Experience working and implementing the following technologies VADIO,CRESTRON,EXTRON,POLYCOM BARCO,BIAMP, MICROSOFT Hubs

M e g S y s Te c h n o l o g i e s

2015-2016

Project Manager

Project Manager of Network Management Software for telecommunications, energy, emergency services and government markets. Primary focus exclusively on telecom network management and provisioning, enabling to produce powerful Network Management Software that provides complete EML/NML/SML functionality - including full FCAPS capability, auto-population of network architecture and circuit management, high throughput alarm processing and network element backup - integrated in an intelli- gent, high performance database

T h e S t a t e G r o u p I n c . C a l g a r y, A B 2012-2015

Operations Manager,

Lead Project Manager Co-ordinated the delivery and implementation of Sobeys Multi-phase 4.1M (Bud- get)

IT & Telecommunications Migration Project with multi-disciplinary teams. Led a team of ten direct re- ports, interfacing with Customers, Contractors, Engineers Vendors, and internal resources to complete the projects on-time, on budget Geographic area USA & Canada Phase One : Schedule migration of Safeway corporate Network Backbone Circuits from Phoenix, AZ back to Sobeys National Data Centre Stellerton Nova Scotia Phase Two: Coordinated the “Go Live” Planned Outage of 240 of CANADADA SAFEWAY Retail stores and Regional Offices across Canada . Scheduled Network outage to migrate existing Telecommunica- tions to new platform (SOBEYS Network)

Worked with External Contractors, Vendors, CISCO Engineer Team, Stakeholders, & Client National IT Teams

T r o y J a c k s o n, P M P

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Phase Three: Wireless Roll-out Work with a team of RF engineers to Coordinated the implementa- tion of Distributed Antenna System (DAS) to ten(10) Canada Safeway Distribution Centres Warehouse across Canada this phase LDF-4 & LDF-5 Backbone Cable and 50 Motorola Access Points Vendors : PANDUIT, CISCO Systems, Avaya & Middle Atlantic, BELL Canada, Rogers Communications NOTABLE CONTRIBUTION

Enhanced security level of internal Data &Voice Internet protocol (VoIP) systems for client company, which protected 500 communications systems from hackers: Teamed with Cisco and Avaya to gain knowledge of security issues. Established project objectives with key stakeholders and conveyed tech- nical

Consulted with clients to identify, interpret and define Wireless Security business, func- tional and technical requirements

Performed business analysis for platform selection, solution feasibility, scope definition and deployment recommendations

Worked effectively within cross-functional teams and departments to ensure key stake- holder support and communication regarding workflow and systems integration; such as for roles definition, policy creation, remediation and exception handling

Conducted research on IT security and privacy issues and stay current on the latest tech- nology

Lead in testing, evaluation, upgrade and implementation of new and existing security ap- plications to address emerging threats and vulnerabilities.

Reviewed IT Audit reports and recommend the mitigation of security exposures identified.

Lead and coordinate external IT security audits and ensure audit observations are validated and remediated

Experience implementing and maintaining Cisco Call Unity Connection (CUC) & Cisco Call Manager (CUCM)

experience implementing and maintaining Cisco Call Centre Express (CUCCX)

Extensive functional experience with Cisco Unified Communications v9.x-v1 B e l l C a n a d a, C a l g a r y A B

2003-2012

Senior Project Manager

• Spearheaded the implementation of approximately 300 Cisco wireless access points for the INTERIOR HEALTH AUTHORITY where I successfully achieved all milestones and delivery date. Worked closely with IH’s Operational and Engineering teams on the proper operation, implementation and support for the wireless network by providing them with the necessary knowledge transfer, pro- cesses information & network tools,resulting in 45% cost saving. Led the multi-departmental implementation team for 2 years on the Agriculture Canada/Canadian Food Inspection Agency project (AP Project) by installing and seamlessly transitioning the 3600 planned users into the new managed fully featured Cisco integrated Voice and Data solution.

• Improved efficiency by 33% in customer provided training to the AP project by creating comprehen- sive training plans (i.e. training manuals, training guides, training tools, documentation, etc.). Im- proved efficiency by over 10% in phone deployment & testing by creating various tools for the techni- cians to complete their work (i.e. marked up floor plans, deployment checklists, acceptance test plan, etc.).

• Collaborated with all of Korn Ferry’s global groups to deliver solution and created all the beneficial associated documents (i.e. Site Survey Forms, IP Readiness plans, Network Readiness plans, Service Readiness, etc.) to the customer’s specifications

T r o y J a c k s o n, P M P

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G r o u p Te l e c o m, C a l g a r y A B ( A B e l l C a n a d a C o m p a n y ) 1997-2003

Manager Network Operations

Direct and manage Voice & Data communications infrastructure. Oversee operations of telecommunica- tions systems and product testing /service delivery and manage contract negotiations for Network Op- erations group with an annual revenues of 5.5M . Evaluate and determine implementation of hardware/ software applications and interact with key vendors to ensure quality service delivery 1,500 customers.

Establish project goals, develop and carry out strategic plans and recommended service standards, pro- cedures and policies to support company objectives .Administer and lead regional staff Project Man- agers and Technical Analysts . Managed department budget of 3M and report to the Director of Infor- mation Technology.

EDUCATION

Project Management Professional (PMP) Certification

University of Manitoba Winnipeg, Manitoba (2003) Telecommunication Technology – Certificate

Southern Alberta Institute of Technology (SAIT), Calgary AB (2000)

Bachelor of Engineering in Computer Science BSE(CS) McGill University, Montreal, QC (1995)

Electronics Engineering Technology - Diploma

Dawson College, Montreal, QC (1992)

CAREER & PROFESSIONALDEVELOPMENT

Cisco, Switches and Routers Configuration Conference -2013 Test Tools OTDR, DTX Testers

Cat 5e, Cat 6A installation standards Belden, Panduit

• VPOP Training

• Lucent OSP(Outside Plant)

• Bell Transmission Training (T1 & Special Circuits)

• Introduction to Cisco router configuration

• LAN/WAN Networking, TCP/IP, Applications/Platforms (Cisco)

• Ethernet and ATM environments

• Belden Training – Introduction to Belden Networking

• Lucent Technologies, Lucent Telessentials Series – Communications T r o y J a c k s o n, P M P

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COMPUTER EXPERIENCE

Proficient with Microsoft Office suite of products: MS Word, Excel, MS Project,VISIO, PowerPoint, Outlook 365,One Note

Management Software: NetSuite,DayForce, SAP,Business Objects, Oracle, TBS (Telecom Business So- lution),

Siebel, JONAS, AccuBid, Auto CAD, Microsoft CRM, FogBugz, SharePoint Enterprise Solutions: BroadVision, Vignette, Pandesic, WebSphere, Eshare, LivePerson, Borland Sidekick (PIM), Microsoft SiteServer, Coldfusion Server, Interwoven, Open Market REFERENCES

Available upon request

Contact this candidate