Quality Assurance Customer Service

Matthew Conneely

Canton, OH

**********@*****.*** - 330-***-****

My objective is to deliver increased value to my company and to customers utilizing my technical knowledge, quality assurance

experience, and personal skills

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Principal Application Engineer - Industrial

TimkenSteel Corporation - Canton, OH - April 2014 to December 2016 Led cross functional teams to expand and develop production capabilities when necessary to meet new customer requirements

● Collaborated with customers to fully understand performance needs and ensure that newly developed products fulfill these needs

● Managed development projects each with estimated sales of $50K$750K per year Senior Metallurgical Quality Assurance Engineer

The Timken Company - Canton, OH - December 2011 to March 2014 Metallurgical Quality Assurance Engineer

- September 2008 to November 2011

Investigated and resolved metallurgical testing issues and thermal treatment processing issues on an average of 25+ orders per month

● Responsible for evaluating and selecting all heat treatment practices for three separate production lines totaling 1400 orders and 5600 tons processed per month

● Interacted with various departments including operations, scheduling, and customer service to resolve quality

issues in a timely manner while still satisfying customer needs

● Assisted product development projects with evaluation and selection of heat treatment practices to expand mechanical properties capabilities for oil & gas applications

● Coordinated testing and provided recommendations on quality issues related to startup of new 3,000 tons/month hybrid heat treatment line

● Reduced scrap rates from 9% to 2% for large diameter high carbon piercing mill billets Steel Business Associate

- January 2007 to August 2008

Gained knowledge and experience in steelmaking operations quality, finishing operations quality, customer/technical service, and steel failure analysis

● Led a project to determine the initial capabilities of a new nondestructive surface inspection line

● Completed Six Sigma Green Belt training

Materials Associate

- September 2006 to December 2006

Conducted metallurgical failure analysis investigations on alloy steel bars, tubes, and finished components EDUCATION

B.S. in Materials Science and Engineering

The Ohio State University - Columbus, OH

June 2006

ADDITIONAL INFORMATION

● Experience with a variety of thermal treatment processes for steel bars and tubes, including gasfired, induction, and hybrid continuous lines and gasfired batch furnaces

● Firsthand exposure to common quality issues that may arise during steelmaking and finishing operations

● Knowledge of common mechanical properties for a wide range of steel grades and typical applications

● Familiar with electric furnace steelmaking, refining, and casting processes

● Basic knowledge of tubemaking processes and nondestructive testing methods including ultrasonic, eddy current, and magnetic flux leakage

● Experience with Six Sigma statistical analysis techniques used for process control and process improvement

● Familiar with basic metallurgical failure analysis techniques

● Skilled with computer applications including JMP, Microsoft Word, Excel, Access, and PowerPoint

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