Data Entry Technical Support
Resume:
Lawrence Farmer
Stroudsburg, PA 18360
***- ***-**** (H)
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PERFORMANCE SKILLS
Exhibits superior performance in all areas of responsibility.
Possess outgoing personality: able to work effectively under pressure.
Act independently and make key decisions where appropriate: able to “think out of the box”.
Excellent verbal and documentation skills.
Excellent problem solving and troubleshooting skills.
Coordinate and motivate large teams to accomplish common objectives in a timely, cost-effective manner.
EDUCATION
Lincoln Technical Institute, Allentown PA, Associates Degree 2007 - 2008
Specialized Technology/PC Systems & Networking Technology
Stroudsburg HS, Stroudsburg PA Diploma 2000 - 2003
General Studies
COMPUTER TRAINING
Computer & Software Applications
A+ Maintaining PC Hardware
Wireless Networking
PC Hardware/Software
Network + Hardware / Software
Microsoft Windows 2K/XP/7/8/10
Windows Server 2003/2008/R2
A+ Certification
Management of Network Directory/WAN/LAN
TCP/IP, IPX, SPX
Infrastructure Security
Helpdesk Troubleshooting
Desktop OS Support
Perform hardware and system upgrades for servers
Diagnose server hardware\connectivity issues and repair if necessary
Construction of new server hardware based on customer selected configuration.
Active Directory
Installation of Windows based servers and new server deployments
Network Essentials
EXPERIENCE
Level 3 User Support C3i 2013-2016
Provided remote desktop support through a centralized server
Adding and removing computers from the domain
Administering users in active directory. Creating new users, placing them into respective OUs and managing file and folder permissions.
Server building, OS deployment and configuration.
Analyzed issues from technical standpoint before reporting and suggesting actions to management
Attend meetings, seminars and conferences to provide IT support state wide
Provide clients with data recovery and system administration.
Install chips, circuit boards, systems, modems, keyboards, and printers.
Maintain updated inventory of all hardware.
Make coordination for installing and upgrading the current equipment and software for clients.
Assist the clients through telephone and email as well.
Provide comprehensive technical support services to Sanofi-Pasteur customers and service providers.
Organized and utilized all support resources provided including emails, documentation, contact lists, etc.
Configure and troubleshoot IPhones and IPads
Imaging company machines per clients specifications
Level 1 Service Desk Tech C3i 2013-2013
Provide comprehensive technical support services to Sanofi-Pasteur customers and service providers.
Create and submit detailed call logs documenting customer interactions to be inclusive of accuracy, thoroughness, and timeliness.
Maintain technical proficiency in all applications utilized by Sanofi-Pasteur.
Performed customer support related tasks and special projects as assigned by management.
Organized and utilized all support resources provided including emails, documentation, contact lists, etc.
Data Entry CDS Global 2011-2012
Evaluated data with basis documents, reentered data in certification format to enter mistakes.
Sorted, collected and confirm the correctness of data before it was located.
Entered and approved data entry mistakes.
Verified money deposits and prepared deposits slips.
Data Entry Sanofi Pasteur, Pocono Biological Laboratories 2010-2011
Performed quality review and completion of training records.
Kept all records organized and up-to-date.
Performed module review for errors in documentation.
File new record
Help Desk Technician Pomeroy IT Solutions 2010–2010
Assisted users with troubleshooting computer issues.
Assigned work to other technicians when issues needed to be escalated.
Performed maintenance to onsite computers.
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