Customer Service Sales
Resume:
Monroe, NC, *****
*************@*****.***
Aaron C Sheets
OBJECTIVE
I have years of experience in the Hospitality Industry which has allowed me to develop the ability to Coach, Teach, and Develop team members. I have an extensive background in Customer Service, Sales, and P&L management. I am looking to join a successful and growing company as well as develop my talents in a new opportunity.
WORK HISTORY
District General Manager
Canteen, Hickory, NC
October 2016 – January 2017
I was responsible for all operations of the Hickory District
Vending Sales and Service for 500 accounts
Yearly sales of $13 million
Oversee operations on 55,000 sqr foot facility, Management of 3 P&L’s
Sold $500,000 account to Baxter Labs
Managed a staff of 45, CSM’s. office, WH, and drivers
Engaged in client satisfaction, maintaining and growing sales
Director of Operations
10 Park Lanes, Charlotte, NC
July 2013 – May 2016
I was responsible for all operations of the company
Boutique Bowling and Entertainment Center with $4.2 million in sales
The 30,000 sqr foot facility included 30 lanes, 3 full service bars, and restaurant
Increased Net Income all 3 years, $1.2 million in 2015
Designed Training programs for the company / Promoted 4 associates to manager
Designed all food and beverage menu’s, 60% of sales
Achieved all goals, reduced expense by $150,000 & met 30% net income
Maintained a 4.5 rating on Yelp and scored 88% or higher on customer service
Culinary Manager
Chuy’s, Birmingham, AL
December 2012 – June 2013
I was responsible for daily kitchen operations
Upscale Texmex with $5 million in sales
Managed a staff of 40, coaching and development of staff, hiring new staff
Ordering, Purchasing, and inventory control maintenance, food cost 26% or less
Focus on customer satisfaction, 85% score
General Manager
Applebee’s, Monroe, NC
January 2011 – December 2012
I was responsible for all daily operations of the unit
Focus on increasing staffing, 20 associates to 42
Training systems improved to reduce turnover, less than 1 server a month
We won the 2012 Union County outstanding customer service award
Very involved with Community service raising over $15,000 for charity
Promoted 1 hourly team member into management
Increased sales by 1% in a down market
General Manager
Romano’s Macaroni Grill Charlotte, NC
March 2003 – January 2011
Upscale Italian restaurant with $3.5 million in sales
Training store for Western NC, SC, and Southern GA, trained 24 MIT’s
Consistently improved KPI’s every QTR and year over year, top 25 store
Improved restaurant contribution yearly, 2011 we put $165,000 to the bottom line
Training systems put in place helped exceed sales goals during the recession
Health inspection score was 95 or above
AGM from 2003 – 2007
Active with the Chamber and Board member with the HTA
General Manager
Hooters, Charlotte, NC and Greenville, SC
September 1998 – January 2003
I was responsible for all daily operations of the unit
Training store for Western NC, 15 MIT’s
In 2002 surpassed TCI 11 of 12 periods and improved sales $250,000 year over year
In Greenville SC achieved or exceeded TCI 15 straight periods
During my tenure, I promoted 3 assistants to GM and 5 to AGM
EDUCATION
Marshall University, Huntington, WV
1992-1995
Major Criminal Justice
Radford University, Radford, VA
1990-1992
Major Accounting
Dale Carnegie Courses Graduate 2010
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