Customer Service Care

TIFFANY GONSALVES

OBJECTIVE

To obtain a position within your organization where I can challenge and utilize my skills.

EXPERIENCE

March 2002 – December 2013 Manulife Financial Toronto, ON

Business Administation Support

Log high volume of financial transactions consisting of withdrawals, loans and allocations.

Log incoming courier packages and direct them to there representatives.

Responsible for routing and logging cheques.

Responsible for filing and receiving out going and incoming e-mails and couriers.

Sending faxes to clients.

Responsible for tracking all incoming couriers, e-mails and faxes.

Answer telephone enquires.

Maintain document-tracking system.

Process contract mailing to send to Clients, TPA and Brokers.

Create welcome letters and packages to send out to Clients.

Amend information to client contracts.

Key Enrollment forms

Complete Enrollment submission forms.

September 2001 – February 2002 Collectcorp Inc Toronto, ON

Bill Collector

Attempt to locate and identify place of residence of debtors.

Interact with debtors to find out their financial status.

Review options with debtor in regards to eliminating their debt.

Provide debtors with a payment plan based on their financial status.

Provide information to debtors on potential legal outcomes if they do not adhere to pay there debt.

Convince debtors to follow through on there payment arrangements.

2000 – 2001 Manulife Financial Toronto, ON

Mail Clerk

Delivering mail on time to personnel.

Shipping and Receiving.

Customer service.

Maintain inventory.

Inputting data into the system.

1999 - 2000 Dental Office of Dr. Boozary Toronto, ON

Reception / Dentist assistance

Help and assist dentist with patients.

Clean dental equipment.

Customer care service.

Arrange appointment for Dentist.

EDUCATION

1995 - 2001 Pope John Paul & Seneca College Scarborough, ON

Graduate with honors.

Honor Roll student.

Attended two years at Seneca College for Business Administration.

PERSONAL PROFILE

Team player

Prioritization skills

Organization skills

Time management oriented.

REFERENCE

Available upon request.

CELL 647-***-**** • E-MAIL ****************@****.**

98 CANMORE BLVD •SCARBOROUGH,ONTARIO M1C 3W2 •

PHONE 416-***-****

Contact this candidate