Sales Assistant

STEVEN JOHNSON

*** ******* **., *********, ** ***90

978-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

A proven retail professional in the fragrance industry, in both indie/niche perfumery and corporate commercial sales. Experience in Black Friday and Holiday sales periods, and a published perfume writer on several blogs with readerships of over 250,000 views a month.

RETAIL EXPERIENCE

Fragrance Specialist

Bond no. 9 NYC Parfums, Saks Fifth Avenue - Boston (November 2016 - present)

●Clienteling of dormant clients to retain business, resulting in a 20 percent retention rate from clients who had not shopped the line in a year or more

●Trained new Bond staff on perfumery sales, including perfume family training, note training and cross-selling Bond from other lines at Saks

Certified Fragrance Specialist

Chanel, Saks Fifth Avenue - Boston (November 2015 - November 2016)

●Recruited by Chanel to be exclusive rep for the Les Exclusifs line of Chanel perfume

●Trained Chanel and Saks Fifth Avenue staff on perfumery axis to increase fragrance sales

●Clienteling of new and existing clients to boost sales and increase visibility of perfumery axis

●Passed the Fragrance Foundation CFSS Exam

●Created events in addition to scheduled corporate monthly events to drive sales

Brand Ambassador

Maison Francis Kurkdjian, Neiman Marcus - Natick (December 2014 - November 2015)

●Managed cult perfume line Maison Francis Kurkdjian on-site for Neiman Marcus

●Clienteling

●Brand-building, including monthly meetings to introduce new launches or train on existing references

●Created events in addition to the scheduled corporate standards to educate clientele on perfumery

Creative Development Director

Pickwick’s Mercantile, Portsmouth, NH (May 2014 – December 2014)

●Director of boutique retail perfumery program for three stores

●Curated over 30 lines of perfume, including over 350 separate references

●Trained staff of 9 on perfumery sales, cross-selling and client interactions

●Increased profits YOY from 2013 by 100 percent in perfumery and apothecary sales

●Created over 2 dozen new, returning clients for Pickwick’s from June 2014 to the present

●Freelance perfumery writer for online outlets such as CaFleureBon, Perfume Smellin’ Things, Katie Puckrik Smells and Little Yellow Couch

Retail Sales Associate

Macy’s, Fox Run Mall, Portsmouth, NH (2010 – 2011)

●Sales associate in Men’s Perfumery, with lines including Calvin Klein, Giorgio Armani, John Varvatos, and Dolce & Gabbana

CORPORATE ADMINISTRATIVE EXPERIENCE

Project Specialist Focusing on Process Improvement (2011-2014)

Contractor Insurance Examiner II, Commonwealth of Massachusetts, Division of Insurance

(2013)

●Improved communications with consumers on issues affecting health, life and car insurance policy regulations, resulting in greater governmental visibility and goodwill from the community

●Created a standardized departmental knowledge base of all jurisdictional and governmental resources, which increased efficiency and decreased amount of backlogged casework

Contractor Staff Assistant- Radcliffe Institute for Advanced Study (2012)

●Coordinated and managed contracts, logistics and invoicing for 25 rental spaces in 7 buildings

●Streamlined reporting process on yearly rental contracts to more accurately track expenses and profits

●Improved contractual guidelines to prevent visitors misuse of campus equipment, rooms and facilities, resulting in greater work efficiency for campus staff and lower overhead

Contractor Continuing Education Assistant

Harvard Medical School, Dept. of Continuing Education (2012)

●Created new administrative manual for rotating contractor assistant position

●Generated research reports and statistics for all program course evaluations to further refine course content and provide most up-to-date medical curriculum for attendees

Contractor Traffic Manager- Upromise, Inc. (2011)

●Coordinated 100+ marketing campaigns from August – December, 2011

●Facilitated training sessions on marketing project software, resulting in faster turnaround in project pipeline between departments and decreased budget overruns on rush jobs

●Created Master Calendar system for the Sales, Marketing, Coding and Creative teams, which furthered communication and visibility of shared online publishing deadlines

●Increased Black Friday profits by 27% and site visits by 8% YOY

Non-Profit Project Management Experience (2009-2010)

Special Projects Coordinator (2010)

Blue Ocean Society for Marine Conservation – Portsmouth, NH

●Created S.C.O.O.P Campaign – The Seacoast Canine Owner’s Outreach Program to provide information to the public about the dangers of organic waste to the NH coastline

●Wrote all program-related press releases, PSA’s, ad copy and branding

●Recruited sponsors and created promotional business relationships with over 20 small businesses

●Produced multi-media presentations and fundraisers at local schools and in nearby communities

Campaign Coordinator, (H)EAT Campaign (2009)

Seacoast Local, Portsmouth, NH

Campaign Coordinator for Seacoast Local's (H)EAT Campaign, providing food and heating assistance to underserved Seacoast families

●Personnel recruiting and supervision

●Created all branding, print/radio advertisements, and website content

●Fostered and maintained local small civic and business sponsorships which increased campaign visibility in 5 cities

●Created and produced annual fundraiser for (H)EAT which has generated over $3000 to-date

IT Project Manager (2007-2009)

Liberty Mutual Insurance

●Managed vendor contracts and logistics for several national networked IT infrastructure projects

●Supervised and trained several teams of contractors to decrease personnel turnover

●Budget oversight, tracking and management

●Quality-assurance management

Administrative Contractor (2004 – 2007)

Kelly Services/Parker Services/OfficeTeam - Seattle, WA

●Executive administrative support

●Marketing support

●Project management

Executive Assistant, Bio-Rad Laboratories (2002 – 2004)

Mailroom Manager, KPMG Peat Marwick (1999 – 2001)

Senior Administrative Assistant, Bowne Inc. (1996 – 1999)

Program Assistant, University of San Francisco, BFA Degree Program (1991-1996)

EDUCATION

University of California – Davis: English, Creative Writing concentration

Seattle Central Community College

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