Human Resources Resource

NICOLE WILLIAMS, MBA, MS

Grand Blanc, MI *****

810-***-**** (Direct) • ***.**@******.***

EXECUTIVE BIO: Human Resource Executive with nearly twenty (20) years’ human resources experience. A strategic leader, executive mentor and coach, who utilizes statistical analysis to drive results; Excel in shaping high-performance teams and cultural transformation, employing current human capital practices that attract and retain top talent; develop executable strategies that motivate teams to exceed corporate objectives.

AREAS OF EXPERTISE

Employee & Labor Relations

Compensation & Benefits Management

Performance/Talent Management

Training & Development

Risks Management

Certified Diversity & Inclusion Facilitator

Change Agent

PROFESSIONAL EXPERIENCE

Director of Human Resource Operations

Tenet Health System – Huron Valley Sinai Hospital & Rehabilitation Institute of Michigan (MI) (2015 to Present)

Head of human resources for 158-bed acute care hospital, with 900 FTEs and a 94-bed rehabilitation institute, with an addition of 30 outpatient sites and 300 FTEs. As HR senior leadership of both hospitals, partner with other C-Suite members on strategic goals that impact people, quality, compliance, growth and risk. Direct employee relations, labor relations, and advise on best practices, policies, and employment laws. Direct and manage a staff of human resources generalist as well as oversight of occupational health staff. Labor relations includes the negotiation of a collective bargaining agreement with the Michigan Nurses Association (MNA), and responding to grievances, arbitrations, and other employment matters with government agencies.

Regional Human Resources Manager

Concerto Health (MI) (2015)

HR Manager providing HR consultation to start-up company; Worked with business leaders, providers, and staff on employee relation matters, facilitated the implementation of all corporate HR initiatives within the market, including the rollout of the employee handbook, Ultipro©, HR policy manual and was point person for responding to EEOC complaints in the Detroit market. Market comprised of four (4) healthcare clinics in Macomb, Oakland and Wayne counties.

Vice President of Human Resources

NexCare Health Systems (Brighton, MI) (2012-2015)

HR Executive responsible for leading the strategic human resource functions of seventeen (17) skilled nursing & rehab facilities throughout mid-Michigan, encompassing 2600 employees and oversight of seventeen (17) HR Manager/Business Partners; HR Business Partner to executive leadership team, providing strategic human resource guidance and recommendations; Managed twelve (12) collective bargaining agreements with four (4) different unions which included the negotiations of union contracts, wage reopeners, and managing grievances, class actions, and settlements, to reach win/win resolutions. Other key responsibilities included:

Executive HR Management:

Leadership business leader ensuring regulatory compliance, corporate governance, and stewardship. Modeled leadership behavior from a servant leadership perspective to transform climate space within cultural environments; exemplified critical leadership and decisiveness however flexible to foster diversity and inclusiveness.

Compensation and Benefits Management executive oversight of 401K and a $13M self-funded benefit plan.

Vice President, Human Resources Business Partner

Citizens Bank (Flint, MI) (2011-2012)

Vice President HR Business Partner supporting the Senior Vice President and Executive Vice President of Human Resources and several business lines Legal, Risk, Audit, IT, Operations, Finance, & Core Banking (Investments, Public Funds, & Treasury); Other key responsibilities included: Executive HR Management, Employee Relations, Training & Development. Worked together with the Senior Vice President of Human Resources and the Executive Vice President of Human Resources in developing and delivering a succession plan that was implemented for entire organization succession plan initiative created a leadership pipeline and built bench strength. Trained senior leaders on how to identify and assess leadership potential and then how to develop and mentor them, allowing for an effective human capital strategy.

Regional Director of Human Resources

CHRISTUS Schumpert Health System (Shreveport, LA) (2007-2010)

Regional Director of Human Resources for a 903-bed acute care hospital comprising of four (4) campus locations; Responsible for providing the overall direction of human resources and leading a team of 13 direct reports; Served as key member and business partner of senior leadership team, advising on policy, best practices, labor & employee relations, affirmative action, talent management and organizational development.

Key Accomplishments:

In keeping with the hospital’s vision to be a “leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities”, I implemented and led a management training initiative called “Lunch & Learn”, providing Management with tools to use in coaching, interviewing, and holding employees accountable to policy, best practices and the law. This initiative resulted in a 60% reduction of EEOC claims and unemployment claims over a two-year period.

Adjunct Instructor / Executive HR Consultant

Bossier Parish Community College (Bossier City, LA) (2010-2010)

Taught general business courses on marketing principles, business economics, e-business in a global economy and organizational management & leadership; Conducted seminars for small business owners and HR Generalist on best practices in the workplace, employee engagement, talent & performance management, labor relations, and policy administration.

Senior Human Resources Representative

FedEx Express (Novi, MI) (2004-2007)

District Human Resources Representative for the State of Michigan, business partner to 750 management and hourly employees; Reported to Regional HR Manager spanning 7 Midwest states and would often provide HR coverage in those states as well. Consulted and advised District Managing Director on labor relations, employee relations and performance improvement. Chief investigator of EEO complaints, recommended courses of action, resulting in non-external EEO complaints filed with the EEOC.

Successfully steered employees in making unions unnecessary during teamster’s 2005 campaign against FedEx Express by providing factual data and information and fostering open lines of communication.

Senior Human Resources Representative

IPC Print Services (Saint Joseph, MI) (2002-2004)

Manufacturing environment in which I served as Employee Relations Representative, Senior Recruiter for exempt level positions and Compliance Officer, providing recommended courses of action. Point person on implementation of new HRIS application system, moving from Ceridian to ADP system; Worked in conjunction with SAP and management to provide training and development of Six Sigma & Lean Manufacturing.

Human Resources Generalist-Training & Development

General Motors Service Parts & Operations (MI) (1998-2002)

Provided training and development on total quality management (TQM), teambuilding, and other GM service parts & operations tutorials; worked in conjunction with local school district to provide in-house education for employees to earn their GED.

EDUCATION

Master of Science Industrial/Organizational Psychology Bachelor of Business Administration, Management

Capella University (2015) Bradford College (1999)

Master of Business Administration, Human Resources

American InterContinental University (2002)

PROFESSIONAL AFFILIATIONS & RECOGNITIONS

Society of Human Resource Management (SHRM) Who’s Who in America, 64th Edition 2010

Society for Industrial & Organizational Psychology (SIOP) National Black MBA Association (NBMBAA)

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