Customer Service Manager
Resume:
Gwen Dombe
Customer Service Specialist, Valuation Link
Plymouth, MI
PROFILE
I am a self-motivated individual with exceptional people skills. I have great problem solving and team oriented skills. I go above and beyond the expected and will be a wonderful asset to your organization.
EXPERIENCE
Valuation Link LLC Northville, MI
Customer Service Specialist February 2014-Present
Account manager on accounts responsible for providing updates and Appraisals to several clients for lending purposes in both Residential and Commercial Real Estate.
Responsible for taking in bound calls and administration duties.
Responsible for obtaining bids from the most qualified professionals to complete appraisals and submitting said bids to the client.
Caitlin John Wealth Management Services Brighton, MI
Administration & Personal Assistant 2013-2014
Responsible for performing daily clerical duties, answering inbound calls.
Experience with CRM<Excel<Windows.
Inch Memorial Northville, MI
Customer Service and Clerical – Temporary Seasonal Position July 2013- October 2013
Responsible for answering multiple line phones, filing, faxing and creating new orders.
Responsible for following up on existing orders for headstone markers and monuments. Communicating with co-workers in the office as well as the production factory.
Ensured that clients were at ease and comfortable in the final decisions and error free. Clients included Granite Companies from around the world as well as grieving families.
J&B Medical Supply Company Wixom, MI
Customer Service-Medical Insurance Representative March 2010-November 2012
Responsible for answering 90-120 inbound calls for the Medicaid, Medicare, and BCBS division of the company.
Responsible for troubleshooting and diffusing upset people in need of medical supplies when errors were made with the client’s orders.
Responsible for verifying that all insurance information was up to date and all prescriptions were valid from doctors within insurance guidelines.
I met contract expectations with State Prisons, EMS, and doctors’ offices for incontinence, diabetic, wound care, urological and colostomy supplies.
I am proficient in word, excel, oracle and HDMS programs.
Foresters Financial Partners Inc. Livonia, MI
Certificate Information Manager February 2007-November 2009
I worked in close contact with the marketing associate team nationwide including the headquarters in Toronto.
Responsible for coordinating several agent appointments, schedules, and obtaining financial documentation for the insurance information from the home office.
Responsible for troubleshooting problems and creating solutions.
St. Michael’s Christian School Canton, MI
Paraprofessional January 2005-April 2008
First Grade Teachers aide for one year.
Preschool Teachers aide for one year, responsible for children ages 3-4.
Responsible for the lunch-recess program for three years.
Ford Motor Credit Company Troy, MI
Administrative Assistant 1992-1996
Responsible for manually closing out all problem lease accounts
I left this job to become a mom.
Presidential Inn Southgate, MI
Food & Beverage Manager; Assistant Banquet Manager 1985-1992
Mountain Jacks Auburn Hills, MI
Head Bartender 1990
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