Customer Service Medical

Crystal L. De Veau

** ******* **** ****, ******, Texas 77380 817-***-**** Email: ***********@*****.*** Objective

Professionally trained Medical Assistant with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Adapts easily to changing environments and demands. Efficiently skilled in taking administrative and patient oriented task in a fast-paced medical office. Education

BACHELOR OF SCIENCE OCTOBER 2014 PIMA MEDICAL INSTITUTE

Major: Health Care Administration

ASSOCIATE OF APPLIED SCIENCE AUGUST 2012 PIMA MEDICAL INSTITUTE

Major: Health Care Administration

Skills & Abilities

Billing/Coding

Injections

Professional bedside manner

Rooming Patients/ Vitals

Patient Education

Microsoft Office Diagnostic tools familiarity

Documentation EMR Sterilization/ Cleaning

Human Resource Management Tray/Room Set up

Budgets Medical laboratory talent

Scheduling Communication

EXPERIENCE

LUBE TECHNICIAN/ JIFFY LUBE/ OCTOBER 2016 TO CURRENT

Greet customers and escort inside to waiting area

Change the fluids under the hood of the vehicle

Do vehicle State inspections

CUSTOMER SERVICE ASSOCIATE / HOME DEPOT / NOVEMBER 2015 TO NOVEMBER 2016

Greet customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Politely assist customers in person and via phone.

Provided an elevated customer experience to generate a loyal clientele. TEACHER / CHILDREN’S COURTYARD / NOVEMBER 2013 TO SEPTEMBER 2014

Cared for children ages newborn to 7 yrs.

Followed curriculum teaching colors, numbers, alphabet, and shapes.

Helped older children math skills and assisting with homework.

Lesson plans included diversity, art, and mathematic skills. 2

CUSTOMER SERVICE ASSOCIATE / SOMA INTIMATES /APRIL 2013 TO SEPTEMBER 2013

Handle money with care and accuracy.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via phone. TEACHER / VALLEY CHILD CARE AND LEARNING CENTER / NOVEMBER 2011 TO NOVEMBER 2012

Successfully improved student participation in the classroom through integration of creative role- playing exercises.

Developed and taught lessons on relevant children’s books, poems, movies and themes to promote student interest. MEDICAL ASSISTANT, EXTERN/ SAGUARO BUILDING BLOCK PEDIATRICS/ MAY 2011 TO AUGUST 2011

Performed monthly inventory and maintained office and medical supply counts.

Interviewed patients to obtain medical information, weight and height measurements and vital signs.

Assessed patients and documented their medical histories.

Took vital signs of newborns.

Evaluated patient care needs, prioritized treatment, and maintained patient flow.

Assisted doctors with non-invasive procedures.

TEACHER / CRYSTAL’S NEST DAYCARE/ JUNE 2007 TO AUGUST 2010

Cared for newborn to 7 yrs.

Followed curriculum teaching colors, numbers, alphabet, and shapes.

Lesson plans included diversity, art, and mathematic skills.

Addressed behavioral and learning issues with parents.

Monitored students’ educational progress with individual charts and files.

Allowed for ample outdoor discovery time each day. FRONT OFFICE MEDICAL ASSISTANT / REGENCY MEDICAL EQUIPMENT / JANUARY 2007 TO JUNE 2007

Trained utilizing the best practice of medical supplies including: how to properly dispense, store, and inventory.

Was in contact with multiple insurance companies obtaining authorization for procedures.

Trained on how to teach patients to properly use medical equipment.

Assessed patients and documented their medical histories.

Performed monthly inventory and maintained office and medical supply counts. CUSTOMER SERVICE ASSOCIATE / LOWE’S / JUNE 2006 TO NOVEMBER 2006

Greeted customers promptly.

Received customers’ payments and returns.

Described products and services in detail.

Assisted customers in selecting items based on needs. CASHIER / GOODWILL / JANUARY 2006 TO MAY 2006

Greeted customers promptly.

Described products and services in detail.

Assisted customers in selecting items based on needs.

Created attractive displays to promote items.

Processed customers’ payments and returns.

TEACHER / CHILDCARE NAZARENE CHURCH / JANUARY 2000 TO JANUARY 2005

Make sure they were clean and feed.

Planned developmentally appropriate activities.

3

Encouraged good behaviors using positive reinforcement method.

Established a safe play environment for the children.

Instructed children on proper health and personal habits.

Organized and engaged in recreational activities such as games and puzzles.

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