Customer Service Representative

Maria Angelica B. Gabayni

Rd. * Lot * Nagtinig Brgy. San Juan Floodway B. Taytay Rizal 1902

+639**-******* /+639**-******* / +639*********

*****************@*****.*** / ********************@*****.***

PERSONAL DATA

Nickname : ANGEL Date of Birth: August 08, 1990 Age: 26 yrs. Old Civil Status: Single Gender: Female Height: 5’7 Fathers Name: Rolando G. Gabayni Occupation: Family Driver Mothers Name: Rosita O. Gabayni Occupation: House Wife SSS Number: 34-1651982-3 C.R.N: 0111-0795203-4 Passport Number: EB2795277 T.I.N: 299-365-976 Pag-Ibig:121********* Philhealth: 020********

EDUCATIONAL ATTAINMENT

TERTIARY St. Chamuel Institute of Technology

Nursing Assistant (Graduate)

with National Certification II in Health Care Services

June 2007 – March 2009

La Verdad Christian College

Nursing Assistant (Transferred)

June 2006 – March 2007

SECONDARY Taytay National High School

June 2002 – March 2006

PRIMARY Bagong Pag – Asa Elementary School

June 1996 – March 2002

Seminars Attended

Leadership Seminar

The Grove by Rockwell E. Rodriguez Jr. Avenue (C5), Pasig Philippines September 20,2016

CCTV Operation Training (Alert 1)

BCC House 537 Shaw Boulevard Mandaluyong City Philippines

February 27, 2012

Cardio Pulmonary Resuscitation and Automated Emergency Defibrillator Training

American Safety and Health Institute held at 11th floor Union Bank of the Philippines Ortigas Center, Pasig City Philippines

March 23, 2013

WORK EXPERIENCE

Teleperformance Philippines (Silver City 2 Frontera Verde,Ortigas Pasig City)

Customer Service Representative / Technical Support Reporesentative / Subject Matter Expert

Answers inquiries by clarifying desired information, researching,locating and providing information

Resolves problems by clarifying issues,exploring answers and alternative solutions and escalating unresolve problems

Maintains call center database by entering informations

Keeps equipments operational by followiing established procedures and reporting malfunctions

Enhances organization reputationby accepting ownership for accomplishing new and different requests

Provides answers to clients by identifying problems researching answers, guidingh client through corrective steps

Identifying learning issues,recomending instructural language

Accomodates client disabilities by recommending devices and techniques

Accomplishes information systems and organization mission by completing related results as needed

Provide valuable information resources knowledge and support agents

Are often the “go to” people for assistance and up to date information on a specialty policies,process or general contact center issues

Taking managers call if needed and ecsalate issues by doing reports

Leopard Security and Investigation Agency deployed at

Union Bank of the Philippines (Ortigas Center, Pasig City Philippines) Surveillance Clerk / CCTV Operator/ Monitoring September 05, 2011 – August 31, 2014

To hold a confidential Information through calls received or scene monitored.

To maintain an appropriate log of events.

To complete appropriate administration procedures in connection with any relevant incidents monitored or calls received.

To act at all times in accordance with procedures laid down within the approved operational CCTV code of practice.

To take the appropriate action required in response to any incident monitored or call received.

Red Ribbon Bakeshop Commissary Inc. (Libis, Quezon, City Philippines)

Production Crew November 3, 2009 – June 20, 2010

Polishes the Icing on the Cake

Accessorizing or Decorating the Cake

ABILITY

Flexible and willing to work on changing shifts, specially on graveyard shifts and even during holidays

Fast Learner and Hard Working

Telephone and Front Desk Reception anf Encoding Data

Costumer Service

Complaint Handling

CHARACTER REFERENCES

Mrs. Carolynne P. Assistin Filipino Manager 092*-*******

Union way Online English Class

Mr. Allan Pelagio Account Supervisor 094*-*******

Teleprformance Philippines

I hereby certify that the above information is true and correct.

Gabayni, Maria Angelica B.

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