Judith Ann Sawaya

Contract to Audi of America

**/**** ** **/****

Team Lead-Audi Market Based Disturbances Group

. Single Point of Contact for sales related dealer-escalated cases;

. Deliver exceptional customer service with a focus on creating lifetime

Audi owners;

. Assist with the day-to-day operations; Approach every customer contact

as an opportunity to positively impact a customer's experience;

. Coach and mentor associates;

. Point out opportunity for quality improvement;

. Consistently work with our partner dealerships (200+) when addressing

customer concerns or for fact finding; Apply independent financial

decisions when appropriate;

. Handle escalated cases; Interact with leadership and internal

resources as often as needed;

. Provide case analysis and recommendations;

. Solicit assistance from Meditation/Arbitration when necessary;

. Exposure to high level focus- projects; attention to detail,

organization and initiative required

11/2014 to 10/2015

Customer Experience Advocate

. Provide Audi owners with an elite service experience to drive customer

loyalty

. Handle complex customer cases through the Listen System, e-mail and

emerging media

. Provide personalized service through phone and written correspondence

. Work closely with Audi Dealer network to build relationships which

foster partnership and communication

. Document information from customers and business partners

. Ability to work independently within a team environment

Chrysler Corporation, Auburn Hills, Michigan 48326

06/11 to 06/2013

Central Buyer - Metallic Purchasing, Drive Systems, Fasteners

. Team lead on all externally threaded metal fasteners covering all

plants/programs in North America

. Annual buy of $188 million; which included 26 suppliers and

approximately 3,000 active part numbers

. Developed and executed key resourcing strategies to eliminate various

suppliers and generate cost savings based on corporate provided target

. Key member of the Fastener Engineering, Supplier Quality, Purchasing

review team

. Booked $1.4 million savings to date for 2013 with an additional

$200,000 in process

. Resolved supplier open monetary issues created as a result of the move

to PentaSAP

Ford Motor Company, Dearborn, Michigan 48126

02/07 to 8/2008

Core Buyer - Global Purchasing, Market Based Commodities

. Team lead on 3 strategic commodities covering all plants/programs in

the Americas and multiple Asian launches

. Team lead on shut down situations that involved bankruptcy resolution

and supply protection

. Annual buy of $240 million; which included 15 suppliers and

approximately 10,000 active part numbers

. Developed and executed key resourcing strategies to eliminate various

suppliers and generate cost savings based on corporate provided target

. Negotiated equitable steel agreements with suppliers; researched,

developed and implemented Auto-Materials strategy to allow for

movement during volatile periods in the steel industry, including

stainless steel material

. Managed various program related projects to ensure timely sourcing and

delivery of parts to meet key milestone builds

Ford Motor Company, Dearborn, Michigan 48126

06/99 to 02/07

Supply Base Specialist-Global Purchasing, Market Based Commodities

. Managedend-to-end process for part transfers between suppliers,

including tracking supplier readiness, issuing purchase orders and

insuring continual part supply to plants; resulted in $2.3M savings

and a 99% on-time delivery for CY05

. Facilitated pre-launch meetings with Supplier Technical Assistance

(STA), Material Planning & Logistics (MP&L ) and supplier to insure

supplier readiness to support production

MSX INTERNATIONAL /Ford Motor Company

03/98 - 06/99

Financial Analyst, BX179 Electric Vehicle Team

. Co-managed $5.6M calendar year budget for body and chassis engineering

for the AFVC BX179 Program, with responsibility for forecasting and

reporting to MSX actual and committed costs, including time and

material

. Performed cost analysis on program expenditures to insure program was

under budget

. Maintained all records for wages and hours; calculated monthly billing

University of Phoenix, Phoenix, Arizona

06/05 - Present

On-Line Instructor

. Teach Critical Thinking, Cultural Diversity, Introduction to Learning,

and various management classes on line to adult learners

. Facilitate workshops for faculty on policy and teaching best practices

and for students to enhance their learning skills

Education

Bachelor of Science, 1978 Wayne State University, Detroit, Michigan

Major: Business Administration

Training/Seminars:

PentaSAP, Excel, WordPerfect, Microsoft Word, Lotus Notes& Database

Manager; Negotiating & Grievance Handling; Recruiting & Interviewing

(certification)Typing Speed 65 WPM

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