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Customer Service Administrative Assistant

Location:
Louisville, Kentucky, United States
Posted:
January 28, 2017

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Onie Rene Bubar

Objective

A position in customer service with special interest in management.

Professional Experience

UPS – Seasonal Contract

November 2015-January2016

Feeder Associate

Duties included assigning trailers to drivers and inputting information into system, inputting time cards, checking trailer and volume forecasts and maintaining reports and databases for daily operation.

ADP/SHPS, Louisville, KY

August 2011 to October 2015

Benefits Counselor

Supervised the temporary employees, which come to assist with Open Enrollment.

Provided solutions for Federal Judges and their staff on inquiries concerning their flexible spending accounts.

Gathering of the FEHB, HCRA, and DCRA information to be sent to the proper carriers and departments.

Pride Staff Staffing, Louisville, KY

October 2010 to August 2011

Benefits Counselor (SHPS)

Took incoming and made outgoing calls from Federal Judges and their employees, concerning their benefits.

Processed benefits claims for HCRA and DCRA reimbursement.

Enrolled Federal Judges and their staff into the calendar year Health Care Flexible Spending Accounts.

Electrolux Major Appliances Daytona Beach Fl. And Orlando, Fl. (Home Office)

January 2010 to July 2010

Administrative Assistant

Managed daily schedules for the S.E -U.S regional service managers.

Prepared proposals, letters, and emails in draft and final form utilizing software programs such as Microsoft PowerPoint, Word and Excel.

Also prepared finical reports, tracked and submitted time and expense reports and performed project orientated solutions using SAP.

Modis It Support and Staffing, Orlando, Florida

May 2009 to July 2010

Call Center Manager

Supervised and coordinated activities of workers engaged in customer service activities.

Helped workers in resolving problems and completing work.

Made recommendations to management concerning staff and improvement of procedures.

Trained and instructed employees and observed and evaluated workers' performance.

Sprint PCS Contact Center, Altamonte Springs, Florida

September 2000 to July 2009

Customer Service Representative

Took inbound calls from new customers wanting to activate new line(s) of service.

Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.

Supported clerical and order processing needs of sales staff and parts department.

Managed staff of 15-20 Customer Support professionals ensuring accuracy in order processing, quality customer service, professional demeanor, and proficiency.

Advanced Underground Imaging, Jacksonville, Florida

May 1997 to August. 2000

Accounts Payable and Receivable/Receptionist

Responsible for all administrative functions, payroll, accounting, budgets, receivables, and payables.

Reported daily revenues.

Scheduled, ordered, and maintained quality customer service.

Planned, developed, and implemented programs.

Wyndham Vacation Resorts, Dallas, Texas

April 1994 to February 1997

Reservations Agent

Booked and ticketed air, rail, and cruise reservations.

Arranged rental cars, accommodations, and specialty tours. Sold and marketed domestic and international travel opportunities, coordinated group and individual vacation packages, booked group and individual tours, researched and scheduled flights and accommodations, issued airline tickets, and booked reservations.

Researched airfares, hotel accommodations, tours, rental car rates, and hotel prices to ensure maximum value for customers.

Education

A.A., Computer Programming

JAN., 1983

Spenserian Business College, Louisville, Kentucky, GPA: 3.80, Major GPA: 3.90



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