Onie Rene Bubar
Objective
A position in customer service with special interest in management.
Professional Experience
UPS – Seasonal Contract
November 2015-January2016
Feeder Associate
Duties included assigning trailers to drivers and inputting information into system, inputting time cards, checking trailer and volume forecasts and maintaining reports and databases for daily operation.
ADP/SHPS, Louisville, KY
August 2011 to October 2015
Benefits Counselor
Supervised the temporary employees, which come to assist with Open Enrollment.
Provided solutions for Federal Judges and their staff on inquiries concerning their flexible spending accounts.
Gathering of the FEHB, HCRA, and DCRA information to be sent to the proper carriers and departments.
Pride Staff Staffing, Louisville, KY
October 2010 to August 2011
Benefits Counselor (SHPS)
Took incoming and made outgoing calls from Federal Judges and their employees, concerning their benefits.
Processed benefits claims for HCRA and DCRA reimbursement.
Enrolled Federal Judges and their staff into the calendar year Health Care Flexible Spending Accounts.
Electrolux Major Appliances Daytona Beach Fl. And Orlando, Fl. (Home Office)
January 2010 to July 2010
Administrative Assistant
Managed daily schedules for the S.E -U.S regional service managers.
Prepared proposals, letters, and emails in draft and final form utilizing software programs such as Microsoft PowerPoint, Word and Excel.
Also prepared finical reports, tracked and submitted time and expense reports and performed project orientated solutions using SAP.
Modis It Support and Staffing, Orlando, Florida
May 2009 to July 2010
Call Center Manager
Supervised and coordinated activities of workers engaged in customer service activities.
Helped workers in resolving problems and completing work.
Made recommendations to management concerning staff and improvement of procedures.
Trained and instructed employees and observed and evaluated workers' performance.
Sprint PCS Contact Center, Altamonte Springs, Florida
September 2000 to July 2009
Customer Service Representative
Took inbound calls from new customers wanting to activate new line(s) of service.
Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.
Supported clerical and order processing needs of sales staff and parts department.
Managed staff of 15-20 Customer Support professionals ensuring accuracy in order processing, quality customer service, professional demeanor, and proficiency.
Advanced Underground Imaging, Jacksonville, Florida
May 1997 to August. 2000
Accounts Payable and Receivable/Receptionist
Responsible for all administrative functions, payroll, accounting, budgets, receivables, and payables.
Reported daily revenues.
Scheduled, ordered, and maintained quality customer service.
Planned, developed, and implemented programs.
Wyndham Vacation Resorts, Dallas, Texas
April 1994 to February 1997
Reservations Agent
Booked and ticketed air, rail, and cruise reservations.
Arranged rental cars, accommodations, and specialty tours. Sold and marketed domestic and international travel opportunities, coordinated group and individual vacation packages, booked group and individual tours, researched and scheduled flights and accommodations, issued airline tickets, and booked reservations.
Researched airfares, hotel accommodations, tours, rental car rates, and hotel prices to ensure maximum value for customers.
Education
A.A., Computer Programming
JAN., 1983
Spenserian Business College, Louisville, Kentucky, GPA: 3.80, Major GPA: 3.90