Customer Service Sales

Thomas D. Thompson

Address: *** ******* ******* ****, *****, Tx 76078

Telephone: 682-***-**** E-mail: ************@*****.***

SUMMARY

Demonstrated accomplishments in a wide range of business endeavors. Excellent sales, organizational,

communications, and interpersonal abilities. Extensive experience in management, direct sales, and customer

service in a variety of environments. Demonstrated ability to manage staff, multi-task, work under pressure, solve

problems, and add value to businesses. Proficiency in an extensive variety of computer platforms/programs and

with digital and film photography. Proven capacity to work with complex machinery and systems, including

problem diagnostics. Ability to understand and interpret Federal Regulations.

PROFESSIONAL EXPERIENCE

09/2012 = Present

Customer Service Professional

T3 Studios 1060 W Pipeline Rd # 101, Hurst, TX 76053 682-***-****

Full service photography business

03/2012 to 09/2012

Communicator

Lake Worth, Tx Police Department 3805 Adam Grubb St, Lake Worth, TX 76135 817-***-****

Trained as full function police and fire dispatcher, 911 operator, Bail bond, arraignments and Telecommunicator.

10/2011 to 03/2012

Customer Service Assistant

David S. Irvin Photographer 3113 S University Dr # 203 Fort Worth, TX 76109 817-***-****

Performed photo studio duties ranging from framing and matting photographs to customer relations and sales.

01/2010 to 10/2011

Office Team 1300 Summit Ave Ste 512, Fort Worth, TX 76102 817-***-****

Various Customer Service positions in call centers and agencies

12/2008 to 12/2009

Assistant to the President(part time), Educational Catering Inc. 777 Main St. Forth Worth, Tx

Worked directly with the company president/owner on technical issues, spreadsheets, and schedules. Also directly

coordinated bidding and construction estimates on property expansion.

06/2009 to 01/2010

Box Office Manager (PART TIME), Stage West Theater

Served as the box office manager for a legitimate stage theater in Fort Worth, Texas. Duties included customer

service, booking reservations and all financial management of box office and the associated restaurant.

2010

Census Enumerator -

Worked to help complete the U.S. Census. Customer service, telephone and in person interviews.

02/2007-05/2009

Loan Advisor - Customer Service

First Horizon Home Loans

Assisted customers in loan application processes.

05/2000-12/2006

Consultant, Field Recruitment Department Carter BloodCare

Corporate recruiter for one of the country s largest not-for-profit blood banks. Responsibilities include direct contact with

executives and staff at major corporations, schools, churches, and other organizations in a designated ten-county territory of

North Texas. Presentations to large and small groups at client companies and civic organizations. Organize and implement

corporate and community blood drives that consistently meet and exceed specified weekly, monthly, and annual individual

and team production goals. Provide ongoing customer service and support to corporate sponsors and blood donors.

. Customer Service Supervisor Small Business Showcase/AdGeeks.Com (1999-2000)

Coordinated all aspects of servicing existing accounts for organization that designed, hosted, and serviced Websites for small

businesses throughout the United States. Duties included credit and collections, service upgrade sales, technical Internet

counseling, and statistical analysis of business trends. Directly supervised the web consultant staff .

Customer Service Representative AirTouch Communications (1998-1999)

Responsibilities within Fort Worth Call Center included analysis of customer complaints, requests and resolution of technical

and non-technical problems in busy (up to 120 calls per representative, per day) national telecommunications call center.

Sole owner/operator of Tom Thompson Piano Tuning and Repair (1984-1998)

Owned and operated a successful piano tuning and repair business that serviced a ten county area in upstate New York.

Co-District Manager Grolier Educational Services and Sales. (1982-1984)

In Phoenix, AZ, duties included sales and presentations for and liaison with hundreds of schools and other educational

institutions, personnel management and scheduling.

FAA Air Traffic Controller Federal Aviation Administration (1969-1982)

Professional air traffic controller for 13 years in various locations across U.S.A. Served as training instructor and union

president. Ability to work in highly technical environment, under extreme pressure, and within time constraints.

ADDITIONAL EXPERIENCE

U.S. Coast Guard licensed ship captain. Relief Captain and First Mate for 76-passenger cruise ship on the Hudson River and Erie

Canal, Crescent Cruise Lines, Albany, NY. Boat pilot, Crater Lake National Park, Oregon.

Director of field bands and instrumental music instructor. Daily contact with students and parents organizing and implementing music

program and competition schedule for Gloversville High School, Gloversville, NY.

United States Army, air traffic controller. Viet Nam. Honorable discharge.

Additional experience on variety of individual contract projects including Kimbell Art Museum, Fort Worth (audio tour manager for

the Renoir Exhibit); ATM first line service technician, Bank of America, Dallas

EDUCATION

Onondaga College of Syracuse University (1966-1968) Recipient, New York State Regents Academic Scholarship, PTA Scholarship

Federal Aviation Administration Air Traffic Control Academy (1969-70)

AFL/CIO Labor Relations Training Center (1980)

U.S. Coast Guard Masters License (1996)

Texas A&M Center for Marine Training and Safety (1997)

PERSONAL

Extensive avocational interests: as former professional trumpet player, currently play trumpet with; Fort Worth Civic Orchestra; 14

years with Joey Thomas Big Band, Albany, NY. Former Member, officer, Fort Worth Sail and Power Squadron. Affiliated with

Master Piano Technicians of America, Professional Photographers of America. Also enjoy golf, boating, travel and photography.

REFERENCES

David Bailey,, 214-***-****

Paige K. Hendricks, President, Paige Hendricks Public Relations Inc. 817-***-****

David Whatley, President, Covenant Couriers 817-***-****

Brenna Von Bieberstein, Lockheed Martin 817-***-****

Others upon request.

Contact this candidate