Customer Service Inventory Control

Summary

Determined and innovative leader with over 14 years of experience in third party logistics, planning the use of material, directing, and coordinating the daily operations of logistics, production, and warehousing.Skilled at organizing trainings and development programs for employees as well as formulating policies and regulations to remain in compliance with warehouse procedures, regulatory state, and federal boards.

Skills

WMS: PKMS/EVT/Exceed/Passport

Experience using Microsoft Business Suite Excel, Word, Power Point,/ Kronos/ UPS & Fed Ex Systems/ Google Docs

Excellent organizational and managerial skills

Strong interpersonal and leadership skills

Ability to train and enforce company safety programs as it relates to OSHA regulations and company safety standards

Proven success in team building and metrics based performance management

Certifications

Foundations on Leadership

Keizen/5S/ Continuous Improvement

Microsoft

MHE Equipment Trainer: Reach, Stock Picker, Forklift, Electric Pallet Jack, & Clamp

C-TPAT

Experience

Port logistics Group: Warehouse Supervisor (Vince and H&M) 02/2016 – 01/2017

Assist new start up accounts process integrations (Ecommerce/ GOH/ Rack/ Bulk)

Create SOP’s for standardizing new operations

Apply new Continuous Improvement program to improve business process, increase proficiency and cost savings to eliminate waste and ensure facility meets or exceeds budget

Work close with customers on maintaining excellent customer service meeting time critical deadlines

Maintain inventory control with implementation cycle count programs, checks and balance to keep high inventory integrity

Promote and maintain a safety awareness program. Schedule and conduct safety meetings; ensures all required safety measures are in place; and that the facility is in compliance with all federal and state regulations

Communicate with staffing agencies for high volume staffing needs from 50 up to 100 associates based on daily work load staff model planner

Implement rigid housekeeping and sanitation policies/practices by applying the 5S Lean methodology to sustain a safe, clean and orderly facility

Maintain balance on plan vs. actual productivity charts on labor to ensure company goals are met.

NFI Industries: Operations Supervisor October 2003 – February 2016

Implementation for new processes on various start up accounts

Coordinate the unloading and loading of all shipments using established procedures (Verify accuracy of all inbound/outbound shipments)

Supervise office and warehouse personnel between 25 to 100 employees with multiple leads

Ensures all associates meet training requirements and comply with CT-PAT regulations and Security policies

Maintain excellent inventory control and also implement cycle counts

Oversee daily operations, including the delegation of work with various NFI customer accounts such as Polo Ralph Lauren, Hasbro, Georgia Pacific, Hanes, Guitar Center, Calares, Steve Madden etc. to ensure customer satisfaction

Coordinate scheduling of personnel to ensure proper staffing in order to receive and distribute products/materials at the facility in a productive and cost-effective manner. Monitor attendance, tardiness, etc. that impact productivity

Maintain internal company audit on safety, OSHA compliance, security, inventory, human resources

Ensure direct and indirect reports receive frequent feedback on performance, including formal performance review on an annual basis

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