Excellent track record, motivated and detail oriented leader with more than 10 years of program/project management and service delivery experience; with consulting, professional services and thought leadership. Experienced and able to manage culturally diverse global virtual teams and stakeholders on medium and large multi-year complex programs in multiple industries. Self-motivated and excellent CSAT; successful creating and aligning business goals with strategic roadmaps and governance. Six Sigma trained, Certified PMP and ITIL, language skills in Spanish, Portuguese and Japanese.

Core Leadership Strengths & Results

Infrastructure Service Delivery – Built and supported two global estate-of-the-art data centers infrastructure and engineering with a footprint of 350k square feet. Accomplishments: Transformation and consolidation of IT infrastructure reducing foot-print, carbon emissions and generating savings of more than $2 million a year in operational costs; including development of corporate IT services as well as hosting and managed services (Cloud, IaaS, PaaS, etc.)

Program/Project Management – Directed multiple global, large and complex data centers consolidations (85 datacenters). Accomplishments: Standardization, eliminate redundancies and consolidation of infrastructure management, reduce operational costs and improve support and DR strategy

Customer Service Operations & Process Improvement - Launched unified America’s service support process for clients across international boundaries using six sigma principles and creating a high performance international team. Accomplishments: Standardization of support processes and improvement of service delivery reducing rework and expensive resolutions and generating saving of $1.5M a year

IT Network Security – Led global IT infrastructure security program (IDS/IPS) for the Americas, EAMA, and APAC. Accomplishments: Straighten global corporate network infrastructure to prevent hacking and ransomware

Professional Experience

Synchrony Financial (GE Capital)

ITSM Program Manager (Consultant) – Atlanta, GA Aug /2015 – Nov /2016

Capacity Management: Partnered with senior leadership to implement a. ITSM Capacity Management program as part of the divestiture from GE. Developed overall program and strategic roadmap, aligning portfolio with corporate goals.

Work with senior leadership, business and PMO to implement Enterprise Capacity Management program

Identified and managed risks, issues, advise infrastructure and application teams on enterprise planning, change management and projects pipeline and lifecycle to incorporate capacity management

Managed PMO portfolio improvements; reporting, policies, developed documentation and training for capacity management and continual improvements

Managed processes to ensure an effective capacity plan, demand forecast and best practices are pursued

Defined and created capacity management roadmap strategy and aligned it with corporate goals

Expert knowledge and understanding of infrastructure and general GE standards

AGCO Corporation

Program Director (Consultant) – Duluth, GA Jun /13 – Jul /15

IT and Data Center Transformation Program: Reported and collaborated with the CIO, executives and global PMO and managed all aspects of a $4 million IT and data center transformation program in a shared technology environment

Managed all aspects of the program; conception, scope, planning. discovery, due diligence, partnerships, infrastructure & technology recommendations, integration, budgeting and alignment and scheduling of resources; as well as managing 3rd party contracted resources, assist business team, communications, issues and risks mitigation and quality

Single point of contact to the rest of the organization for all aspects of the program including corporate communications

Created program and project portfolio; as well as executive level steering committee, scorecard and milestones reporting; provided recruiting and leadership to a team of 25+ diverse global resources in a matrix organization

Supervised and Led the execution of playbook for large, complex DC infrastructure and applications migration of more than 1000 servers with cero down time, on-time and on-budget; comprise of multiple technologies including SaaS, cloud, applications and ERP

Plan, build and delivered new enterprise network using multiple technologies (Cisco Nexus 7, 5 & 2k, DMVPN-ASR 2k, Bluecoat Packet Shapers, F5 & Riverbed for MPLS ASR-1k)

Led global network security project IPS/IDS using ‘Palo-alto’ technology and SecureWorks

Fiserv

Program Manager – Norcross, GA Feb /11 – Jun /13

Planned and delivered complex, technology diverse full cycle application development and infrastructure integration projects to internal and external business.

Planned and implemented complex, technology diverse full cycle SDLC and infrastructure integration projects delivering software and systems solutions to external clients

Established partnerships and collaboration across multiple businesses, due diligence, recommendations, decision making, coaching, planning, budgeting and alignment of resources and stakeholders

Improve project portfolio through the implementation of a repetitive process for new business and their requirements template, enhanced project visibility to determine project status throughout the lifecycle for executive decision-making

Directed a $2.5 million in savings large scale program of an enterprise-wide end-of-lifecycle effort to migrate from AT&T MPLS to VPN technology; involving internal and external customers and managing mix resources

University of Mississippi Medical Center (UMMC)

Program Consultant – Jackson, MS Jan / 10 – Jan /11

Data Center Build: Delivered program and deployed a $3 million tier-3 data center, while serving as Infrastructure SME in the IT Consolidation that included emerging technologies.

Assist CTO as SME on infrastructure and datacenter build and migration strategy to support university, hospital and depending healthcare satellite centers

Created overall program from planning, discovery, due diligence, assessment, recommendations, testing, delivery, control and closing; including managing scope, budget, schedule, resources, issues & risks, communications and quality

Provided coaching and leadership, strategic direction to the PMO and solution architecture to build and consolidate into a new Data Center; including deployment of SAP ERP and EPIC-ERP for healthcare

Retrofitted and built a tier-3 equivalent DC using local government site and resources

Oversaw all phases including build out, DR tests and migration with the implementation of ERP

McKesson

Sr. Project Manager -– Alpharetta, GA Jun /09 – Jan /10

Data Center Consolidation: Managed the architecture and integration of systems and storage for a datacenter consolidation to optimize service.

Managed a complex high level optimization strategy while providing coaching and subject matter expertise to executives on datacenter migration

Manage multiple cross-functional, matrix teams to ensure all project deliverables are completed on time, within budget, and with the required level of quality

Improvement of network and storage utilization and growth for main datacenter and DR-site with integration of V-LANs and data-deduplication

Delivered strategic roadmap for a 3 years network and storage growth

Managed operations and DR tests of improved network and storage infrastructure and backups

HEWLETT-PACKARD / COMPAQ

Program Director – Alpharetta, GA Feb /02 – Jun /09

Professional Services Delivery and Data Center Build and Consolidation: Program managed worldwide state-of–the-art tier-4 Data Center consolidation and IT transformation of 85 datacenters into 6 in the US; including hosting and managed services.

Created and managed unified Americas ePMO to provide service delivery across boundaries to customers that spanned their business across the Americas

Managed Project and Product Portfolio; governance, resources and P&L; as well as multi-vendor relationships

Program managed worldwide $50+ millions state-of–the-art Tier-4 DC consolidation and transformation of 85 datacenters into 6 in the US

Deployed full strategically resilient network infrastructure to support HP operations; as well as commercial hosting

Developed and delivered life-cycle product solutions to external customers; from charter and SOW to service support

Overall program responsibility (cost, forecast, scheduling, planning, SOW and risk management) of customer’s projects through the entire lifecycle, including scorecards and metrics delivering profit and total customer satisfaction

Managed process improvements using Six Sigma approach to optimize service delivery and reduce support calls generating savings of $1.4 million a year

Conduct cross-departmental training as needed on new or changed processes, new software, etc.

Created and managed Americas PMO to improve service delivery for customers with presence across the Americas

Other Responsibilities:

Managed service delivery and account management process on acquisition of HP / Compaq; and others

Participated in the IT integration of several companies acquisitions

Worked on the server and storage practice selling and delivering products and services to external Fortune 100 and 500 companies in the Americas

Serve as a single point of contact to the rest of the organization (Sales, Global Services & Support, Marketing, IT, Cloud Operations, etc.) for all R&D and datacenter processes and best practices

Created and managed unified America’s ePMO to provide service delivery internationally to external customers.

Managed process improvements using Six Sigma approach, to optimize service delivery and reduce support calls generating savings of $1.4 million a year.

Education, Certification, Skills

Master Certificate in Project Management, “George Washington University School of Business” 2006

Master in Management, “Joetsu University” Niigata prefecture – Japan, 1995

Certification/Professional Affiliation

Project Management Institute (PMI) - 2010

Atlanta Chapter (PMI) - 2011

ITILv-3 - 2012

Six Sigma (green belt) Training - 2011

Technical Skills: Windows SCCM/SCOM, Linux, Unix, HP-UX, Aix, HP-Open-view, Virtualization, Cloud Technology, Azure, AWS, SaaS, Citrix, Azure, AutoCAD, Microsoft Apps, ERP Oracle, SAP, most servers & storage & backup vendors (HP, IBM, DELL, Cisco UCS, etc.), PMO processes, HP-PPM, Mercury, Primavera, Clarity, Service-Now, Remedy, MS Project Server, Program governance, MS Exchange, Active Directory, LAN/ WAN, IPS/IDS, security (Paloalto), most network vendors; Bluecoat, Riverbed, F5, SolarWinds, Cisco, Brocade, ITIL, ITSM, SAN, VTL, AS/400, CICS, SOA, Application development and SDLC, Waterfall, Scum and Agile methodology, among other.

Functional Skills: Program Management, Infrastructure, Engineering, Data Center, Project Planning, Network, Storage, Migrations, Security, Systems, Enterprise Resource Management, Global Cross-Functional and Matrix Organization Team Management, Project Management, Integration, Organization and Planning, Vendor Management, IT Strategy, Leadership, PMO, IT Service Management, Solution Architecture, Information Security, Application development, Consulting, Business Process, Improvement, Business Analysis, Cloud Computing, Big Data

Methodologies: ITIL, Six Sigma, ITSM, Agile, Waterfall, SDLC, Scrum, PMP

Industry: Apparel, Manufacturing, Financial, Retail, Technology, Healthcare

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