Management Quality Control

Hortensia Van Hoosier

Mobil 469-***-**** ***********@*****.*** Home (425) -880-7876

QUALIFICATIONS:

Over six years’ experience in housekeeping management.

APPLICABLE SKILLS

Knowledge of managing the housekeeping department’s time, budgeting, interviewing, and hiring.

Training, scheduling, assignments, reviews.

Personal Traits: Adaptable, problem solver, detail oriented, motivated, energetic, self-directed, dependable, cultural sensitive.

Bilingual: Spanish-English

EDUCATION

Universidad Autónoma Del Estado de México, México. Degree in Economics

Everett Community College, Everett WA. Spanish Medical Interpreter Certificate

IICRC House Cleaning Technician Certificate

PROFESSIONAL EXPERINCE:

House Cleaning Training and Quality Control Manager: Alpine Specialty Cleaning: 3/01/16 to now

On-site inspections (Quality Control and QC reports and estimates) for commercial and residential cleaning projects, ensuring that all teams are meeting cleaning standards. Training employees. Create and revise the training manual to increase quality and service consistency. Successfully increased from 3 to 4.5 or 5-star client satisfaction. Manage supplies, make schedule, interviewing, hiring and train the HCT personal. Conduct monthly meetings in Spanish including training and safety topics. Collaborate with the owner with disciplinary actions, performance reviews and promotions for the House Cleaning Technicians.

Para Educator III (Family Engagement Liaison): Edmonds School District 15 10/02/2013 to 2/29/16. Work with incoming children and their parent to prepare them for kindergartner. Help current and new parents navigate the school system by being the voice of the underprivileged population. Plan and execute multicultural events to make our schools more inclusive. Manage and make Homework Club inclusive and impactful. Meet and guide the Natural Leaders groups from two schools. Manage the budget assigned by the district and the schools for this program. Interpret at parent-teacher conferences and other school events.

Translator/Interpreter: Region 10 Education Service Center – Richardson TX, January 2012 to June 2013

•Interpreting for parents and nurses.

• Interpretation English to Spanish at conferences for parents.

Coordinator Home Goods - Allen, TX, 2010 to 2012

•Displayed merchandise in an exciting way for the store to maximize sales.

• Resolved costumer problems and communicate solutions to management.

•Assigned duties to new employees and mentor them, reduce lost of inventory by training employees on theft prevention.

• Associate of the Quarter, September 2010 for best displays, work ethic and customer satisfaction.

Translator /Interpreter Durango Co School District and Health Department, 2006-8

•Translate documents for parents for whom English is a second language.

• Assist Hispanic students with verbal and written translations.

• Interpret medical issues for assigned nurse and low income first time mothers.

Note: I did not work between 1996 and 2006 because of family responsibilities, I did volunteer work on this year.

Assistant Director of Housekeeping Loews Anatole Hotel - Dallas, TX 1992 to 1996

•Assignment and coordination of managers and supervisors in a department of 250 full-time employees at 1,650 room conference hotel.

• Managing inventories, scheduling of staff, hiring, counseling, and evaluating supervisors and management.

• Initial and ongoing training program administrator of supervisors, building managers, and housekeeping management staff. Diverse staff with 24-hour service requirements.

• Received a: White House Certificate of Appreciation, September 1992

Executive Housekeeper, Love Field - Dallas, TX, 1990-1992

•Overall management and coordination of housekeeping and laundry activities for 280 room hotel with 15,000 square foot Conference Center. Coordinate Inventory and supplies requisition.

• Pre-screen, interview, hire and train staff of 40 full time associates.

Interbank Services Agent at Eaton Financial Services – México City, 1985 to 1989.

•Processing North American and Asian financial transactions and managing International documentation and payments.

Volunteering: I have been a volunteer at churches and schools throughout my adult life.

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