Customer Service Medical Assistant
Resume:
Christina Goffner
Customer Service Professional
470-***-**** ************@*****.***
To utilize my education and skills working in an environment that has a proven record of quality.
Work Experience
Time Warner Cable Retention Specialist
Nexxlinx- Duluth, Ga. October 2014 to Current
● Responsible for giving knowledgeable and friendly service to customers about telephone and cable television system service
● Filled out contract forms, determined charges for service requested, collected deposits, prepared change of address records and issued discontinuance order, using the computer.
● Reviewed complaints concerning billing and service rendered. Discussed cable television equipment operation with customers over telephone explain equipment usage and to troubleshoot equipment problems.
Customer Care Representative
Benchmark Brand- FootSmart -Norcross, GA
February 2011 to March 2013
● Received customer service calls from elderly people with health issues that range from foot care to back care.
● Provided sales in order to allow better care for each customer.
● Addressed concerns of each customer effectively and efficiently.
Customer Service Manager
Community Base Network -Norcross, GA
January 2005 to November 2010
● Reviewed clerical and personnel records to ensure completeness, accuracy and timeliness.
● Maintained records concerned with rental, sale, and management of real estate.
● Analyzed reports of findings and recommended response to the complaint.
● Responded to written and telephone request and input into the computer.
Education
Diploma in Medical Office Administer
ETI Career Institute Atlanta - Atlanta, GA
February 2003 to September 2003
Diploma in Medical Assistant
Texas School of Business Houston - Houston, TX
January 1989 to July 1989
Delgado Community College New Orleans - New Orleans, LA
January 1980 to May 1982
Skills
Microsoft Word and Excel
*References available upon request
Christina F. Goffner
506 Inland Way
Lilburn, Ga. 30047
************@*****.***
To Whom This May Concern,
I am seeking a career opportunity with your company. My previous experiences include, positions in which I developed extensive customer service focus, administrative procedures, and knowledge of the healthcare industry. I have learned to work well in group settings, as I devloped good relations with both my co-workers and supervisors. I consider myself a quick and efficient learner with the ability to multitask. My strongest asset is my ability to handle challenging situations with a professional manner. Patience and attention to detail are also qualities that I can bring to your company. I look forward to speaking with you soon. Thank you for your time and consideration.
Respectfully yours.
Christina F. Goffner
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