Christina Goffner

Customer Service Professional

**** ********* ******* **.

470-***-**** acyiot@r.postjobfree.com

To utilize my education and skills working in an environment that has a proven record of quality.

Work Experience

Time Warner Cable Retention Specialist

Nexxlinx- Duluth, Ga. October 2014 to Current

● Responsible for giving knowledgeable and friendly service to customers about telephone and cable television system service

● Filled out contract forms, determined charges for service requested, collected deposits, prepared change of address records and issued discontinuance order, using the computer.

● Reviewed complaints concerning billing and service rendered. Discussed cable television equipment operation with customers over telephone explain equipment usage and to troubleshoot equipment problems.

Customer Care Representative

Benchmark Brand- FootSmart -Norcross, GA

February 2011 to March 2013

● Received customer service calls from elderly people with health issues that range from foot care to back care.

● Provided sales in order to allow better care for each customer.

● Addressed concerns of each customer effectively and efficiently.

Customer Service Manager

Community Base Network -Norcross, GA

January 2005 to November 2010

● Reviewed clerical and personnel records to ensure completeness, accuracy and timeliness.

● Maintained records concerned with rental, sale, and management of real estate.

● Analyzed reports of findings and recommended response to the complaint.

● Responded to written and telephone request and input into the computer.

Education

Diploma in Medical Office Administer

ETI Career Institute Atlanta - Atlanta, GA

February 2003 to September 2003

Diploma in Medical Assistant

Texas School of Business Houston - Houston, TX

January 1989 to July 1989

Delgado Community College New Orleans - New Orleans, LA

January 1980 to May 1982

Skills

Microsoft Word and Excel

*References available upon request

Christina F. Goffner

506 Inland Way

Lilburn, Ga. 30047

470-***-****

acyiot@r.postjobfree.com

To Whom This May Concern,

I am seeking a career opportunity with your company. My previous experiences include, positions in which I developed extensive customer service focus, administrative procedures, and knowledge of the healthcare industry. I have learned to work well in group settings, as I devloped good relations with both my co-workers and supervisors. I consider myself a quick and efficient learner with the ability to multitask. My strongest asset is my ability to handle challenging situations with a professional manner. Patience and attention to detail are also qualities that I can bring to your company. I look forward to speaking with you soon. Thank you for your time and consideration.

Respectfully yours.

Christina F. Goffner

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