Administrative Assistant Customer Service

Bianca Mendivil

**** * ******* **. **** Creek AZ, 85331 480-***-****

******.********@*****.***

Cocktail Server

Mastros Steakhouse, Scottsdale, Az

March 2016 –Current

Multitasking in a Fast paced environment (Open Seating) while holding a focus on Mixology and extended bar knowledge.

Continuing education in wine, food and spirits.

Up-selling ALL aspects of our detailed Menus.

Office Coordinator/Administrative Assistant

iCrossing- Digital Marketing Agency, Scottsdale, Az

June 2015 – May 2016

Receive clients/guests. Handle incoming and outgoing mail/packages. Coordinate messenger services as needed.

Initiate and maintain relationships with clients and vendors.

oNegotiate long term vendor contracts.

Maintain a polished and professional appearance both in person. As well as over phone and Email (Outlook).

Supply Inventory with the responsibility of managing an annual budget.

Invoice review/ assist with accounting duties.

Serve as the primary liaison between Building Security, management and IT access, badge administration. In addition to serving as a liaison between Staff and Human Resources. Work with our Human Resources team to support candidate interview schedules, initiate desk set-up and onboard new hires as well as paperwork review. Scan, Fax and file documents as needed.

Sales Associate/ Administrative Assistant

Front desk Sales Hostess, Phoenix Urban Spaces

ENVY Residences, Scottsdale, Az

September 2014 – February 2015

Responsible for providing full administrative and marketing support to a team of Brokers.

Convert warm leads into active clients.

oSolidifying client negotiations totaling over 1 million in sales.

Manage client/prospect contact database, schedule follow-up meetings with clients and prospects. Maintain client relationships.

Performed business support function activities for brokers; intuitive calendar management, meeting planning on and off-site, travel and expense management and other general duties.

Instrumental in assisting the team with the development and implementation of its strategic business/marketing plan.

Managed listings, marketing and social media accounts.

Film and Edit listing videos.

Server/ Trainer, Riot Hospitality Group- El Hefe

Scottsdale, AZ January 2013- January 2015

Provide exceptional customer service to customers at all times to ensure they have the best experience possible.

Responsible for training new employees and providing on the spot coaching.

Build rapport with local hotel concierges as a means of continued business.

Implementation of social media marketing campaigns.

Over $25,000 worth of spirit sales within a 4 month period.

Consistently maintained the title of “Highest sales Volume”

Scottsdale Community College- General Business

Various Coursework

August 2011- May 2013

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