Customer Service Representative

ROSS H. MONTENEGRO

**** *. ****** ***. *** A Salt Lake City Utah 84106-cell 801-***-**** E-mail: *******@*******.***

PROFILE

A result oriented manufacturing engineer with abilities in improving efficiency of operations of line production and developing effective organizational/flow charts.Proven ability to motivate staff to maximize productivity and control costs.

EDUCATION-AFFILIATION

University of Houston-Bachelor of Science Degree in Manufacturing Engineering Technology

Minor in Industrial Supervision

Salt Lake Community College-Associate’s degree in Mathematics.

Salt Lake Community College-Currently pursuing an A+ certification in Computer Science

Society of Manufacturing Engineers SME member # 2973386

Society of Mechanical Engineers ASME MEMBER#1548866

PROFESSIONAL EXPERIENCE

Deseret Industries Manufacturing- Salt Lake City, Utah

-Manage and coordinate operations for this manufacturer of wide range of sleep products

-Daily supervision and training of up 20 employees

-Skilled in computer manufacturing operations, time studies and piece rate calculation, manpower

planning and goal setting.

Quetzal Industries-Buenos Aires, Argentina

-Field Engineer: Installed an Industrial Autoclave for Ethicon ( division of Johnson & Johnson

Laboratories) Sao Paulo, Brazil

Metallurgical Technologies- Pearland, Texas

-Supervised and managed heat treatment and Q.C. of carbon analysis of non-ferrous metals

OTHER SUPPORT EXPERIENCE

Easter Seals:( Seniors participant program)

Teleperformance- Salt Lake City,Utah

-Customer service representative for banking operations in the area of deposits (checking and

Savings accounts) savings accounts)

Salt Lake School District- Salt Lake City, Utah

-Specialist confidential document shredding and truck driver

H & L Engineering- Salt Lake City, Utah

-Observed and documented deployment, seaming and destructive/non-destructive testing of

geomembrane liner, drainage net and geotextile filter fabric.

Synchronicity Mastering Services- Salt Lake City, Utah

-Quality Production Specialist of master cd’s and DVD’s for duplication

Entel Communications- Buenos Aires, Argentina

-Bilingual English-Spanish Telephone operator

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