Customer Service Sales

Hannah Balera

* ******** ****** ** ***** / 253-***-**** / *.*********@*****.***

Objective: To obtain an insurance career using my research skills, analytical ability and experience of insurance sales. I have many years experience within customer service and with specialization in personal and commercial insurance. I am looking for an opportunity to further develop my job experience and knowledge of the insurance market.

FARMERS INSURANCE

TACOMA WA 2015 TO PRESENT

Manage offices current client accounts.

Responsible for resolving problems and expert in providing insurance solutions keeping in mind individual needs and budget.

Hands on experience in developing and executing marketing plans to drive new and renewal businesses.

Maintain files and records of insurance policies in a confidential manner.

Performed detailed study of insurance products and provided excellent customer service by identifying client inquires, service request and educating insurance coverage's.

Organized marketing events within community to impact the growth of the agency.

FORZA COFFEE

GIG HARBOR LEAD WAITRESS

Balanced receipts with daily register tapes; reported weekly and monthly sales totals to management.

Responded promptly and answered/resolved customer inquiries and complaints. Handle clerical duties.

NORDSTROM

TACOMA SALES ASSOCIATE

Prioritized task and met deadlines.

Provided a high level of customer service and client relations, based on outstanding communication and interpersonal skills.

Strong sales and marketing acumen.

DESERT SUN

GIG HARBOR SALES ASSOCIATE

Greeted and assisted clients both in the salon and over the phone.

Capable of multi-tasking in a fast paced environment.

Exceptional sales ability and reached monthly sales goals.

Advised customers o products sold within store, with the aim of encouraging them to buy and to return to buy in the future.

Responsible key holder, assigned to either open or close the store. Including closing the till and writing out the days profit.

SKILLS

Performed administrative task, such as maintaining records and handling policy renewals.

Comprehensive understanding of insurance laws and regulations

Proficient networking skills

EDUCATION

Peninsula High School

2009

Tacoma Community College

Associates

2013

CERTIFICATES

Washington State Property & Casualty producer

Washington State Life & Disability producer

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