Customer Service Representative

MARYAN OMARHASSAN

*** ********* ******* • Toronto, ON • M1T 2Z7 • Tel: 647-***-**** • Email: *********@*******.***

OBJECTIVE: To obtain a position as a Customer Service/Receptionist

SUMMARY OF QUALIFICATIONS:

Over 3 experience working in Customer Service.

Excellent teamwork skills and enjoy co-operating with others

Demonstrated ability to guide customers from the beginning to end of their sales journey

Displayed excellent interpersonal and enthusiastic person

Fluent in English & Somali

RELEVANT SKILLS:

Customer Service Skills:

Demonstrated ability to listen effectively to customers, resulting in recognition for excellent customer relations.

Tracked and follow-up all customer requests in a timely manner.

Courteously handled all customer concerns, using problem-solving/conflict resolution skills and making appropriate suggestions.

Successfully diffused angry customers by using patience and excellent listening skills.

Contact customers in order to respond to inquiries or to notify them of claim investigation results.

Ensure that all orders are placed in the order database and delivered to the customer in a timely fashion

Administrative Skills

• Fielded incoming phone calls and forwarded them to the required department

• Greeted people who came in to seek help, entered their basic data and showed them the relevant office

• Kept the information board updated regarding meeting schedules

• Received all mail and forwarded it to various departments and offices

WORK HISTORY:

Sale Associate Sonsuh Educational Supplies Scarborough, ON 2015-2016

Server/Cashier Chick Felay Scarborough, ON 2014

Merchandiser Shopper’s Drug Mart Scarborough, ON 2011-2012

Customer service representative Canadian Red Cross Toronto, ON 2010-2011

EDUCATION:

York University, Toronto, ON 2015-Present

Obtaining a BScN Degree

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