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Customer Service Insurance

Scottsdale, Arizona, 85259, United States
January 27, 2017

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Tracie MacChesney

Scottsdale, AZ ***** - 847-***-****

Authorized to work in the US for any employer


Business Office Manager

Westmoreland Ob/Gyn Associates - Lake Forest, IL - February 2006 to April 2014


Oversaw daily operations for 4 physicians, two offices, administrative and clinical staff of 15 .

Responsible for all business accounts receivables and payables.

Bookkeeping and payroll using QuickBooks.

Managed office operations, workflow, office staff-including recruitment performance management and training development of specialty practice.

Maintained and operated electronic health records and billing system.

Provided excellent customer service in a medical institution and insured all patients were well attended

Implemented both Electronic Medical Record & Administrative systems in compliance with meaningful use. Software Used: QuickBooks, Microsoft Word, Excel

Skills Used:

Policy & Procedures

Staff Training, Development, Employee Motivation & Team Building.

Strong Problem Solving Ability

Insurance Billing Coordinator

North Shore Oncology Hematology Associates, LTD - Libertyville, IL - August 1996 to February 2006


Accurately code charges and prepare patient accounts for insurance claim filing.

Accurately post receivables, troubleshoot insurance payment errors, work with insurance company to resolve the errors.

Perform daily balancing of charges and receivables, prepare paperwork for daily banking.

Work closely with other medical facilities to coordinate patient care regarding referral and precertification authorizations, following insurance guidelines.

Complete and accurate troubleshooting and reconciliation of patients accounts.

Provided multiple areas of support for physicians, nursing, administrative and management staff.

Medical Receptionist/Billing/Account Receivable Coordinator

Greenleaf OB GYN Associates - Park City, IL - September 1987 to June 1994


Responsible for a wide range of office functions including personal telephone communications.

Handling all areas of patient accounts, insurance billing, receivables, collections and daily banking duties.

Prepared patients for examination according to protocol.

Maintained and documented patients charts.

Preformed basic laboratory screening, care and maintenance of equipment and inventory ordering



North Chicago High School - North Chicago, IL 1981


College of Lake County - Grayslake, IL


Communication / Multi-tasking / Prioritizing / Time Management / Organization / Customer Management / Conflict Resolution


Currently studying for AHIMA Certificate

February 2016 to Present

Word, Excel

2015 to Present

Updated skills


Professional Association of Health Care Office Management

2007 to April 2014

Lake Forest Hospital Manager Group

2006 to April 2014

American Cancer Society Relay for life

1998 to 2006

Committee Member

Captain for 2 teams sponsored by North Shore Oncology Hematology Associates


Strong history of being dependable, conscientious and devoted employee.

Positive professional communication skills.

Able to accurately perform all computerized operations necessary for patient transactions and maintenance of accounts.

Can handle multiple tasks in a fast-paced office environment.

Natural ability to work well with all levels of management and personnel.

Able to perform work with minimal or no direction and establish priorities independently on a daily basis.

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