Cheryl L. Masi, CPCU, ARM

Bristol, CT *****

Cell 860-***-**** Email acyili@r.postjobfree.com

www.linkedin.com/in/cheryl-masi-cpcu-arm-47100711

Commercial Multi-Lines Underwriter

Program Business Insurance Underwriting Sales Enablement

Creates positive customer experiences for agents, brokers and insureds by working closely with Service Operations. Strong communicator with exceptional verbal, written and interpersonal skills.

Negotiates win-win solutions with agents and brokers that grow and retain profitable business.

Develops productive relationships with peers, agents and brokers, focused on needs

Evaluates service plans, loss history, coverage interpretations and risk improvement recommendations by partnering with Loss Control & Claims departments.

Coverage Analysis Risk Assessment New Business Production Renewal Retention Territorial Analysis Account & Risk Management

PROGRAM EXPERIENCE

Equipment and Party Rental, Specialized Truck Equipment, Dental Products Manufacturers and Distributors, Auto Parts Distributors, Blasting Contractors, Loggers, Fire Sprinkler Contractors, Pool & Spa Contractors, Limousine Operators, Charter Bus and Para-Transit.

CERTIFICATIONS

CPCU Designation; Associate in Risk Management (ARM)

EXPERIENCE

The Hartford Insurance Group, Hartford CT

Specialty Programs (Middle Market) Executive Sales Underwriter

Prior: Senior Underwriter; Lead Underwriter

Underwrite New and Renewal business countrywide for a diverse range of programs

Achieved production and profitable results by establishing and executing on strategies for new and/or renewal of accounts. New Business premium growth up to 222% most recently with Renewal Account Retention at 89%. Strategies included prospective book management and mix strategy, agency and program sales plans.

Developed and maintained prospect pipeline as well as managed and generated cross-sell opportunities. Collaborated with other key personnel as needed to add and retain profitable business.

Account premiums ranged from $5,000 to $500,000 on average and included Property, Inland Marine, General Liability, Auto, WC and Umbrella lines of business.

Books of business valued up to $24 million

Effectively worked with agents providing account management services through strategic planning and operational excellence.

Responded to agent coverage and process inquiries directing agents to the appropriate resources within the company based upon their unique needs.

Positively impacted and influenced the final account pricing and terms to successfully sell the proposal.

Improved upon sales negotiation skills through completion of in-house training courses.

PREVIOUS EXPERIENCE

CNA Insurance, Commercial Affiliated Marketing (CAM), Regional Office, Farmington, CT

Underwriting Training Coordinator

Coordinated multiline underwriter training program and customized individual’s training plans. Maintained underwriting territory with avg. premium volume of $6.2 Million with $25K to $500K account size.

Business Account Team Co-Leader

Established and led underwriting segment of team. Assisted in collapsing the workflow in an expense reduction effort

Commercial Affiliated Market (CAM) Underwriting Supervisor

Supervised 5 underwriters with premium volume of ~$42 million. Delegated territory and assignments, performed quality checks, and promoted premium growth and profitability. Introduced new CAM programs developed by Home Office

CAM Underwriting Specialist

Underwrote all lines of business for CT/CT/RI territory with average premium volume of $5 million. Promoted premium growth and profitability and CNA’s CAM programs and products with account size varying from $5K to $250K. Provided presentation support for underwriting topics.

CIGNA Companies, Farmington, CT

Senior Underwriter, Multi-Lines Rater

Slauenwhite Insurance Agency, New Milford, Ct

Customer Service Representative

EDUCATION University of Connecticut, Storrs, CT

Bachelors of Arts

PROFESSIONAL EDUCATION

Certificate in General Insurance

Leadership Development Training – CNA Home Office

Professional Automation Training

Multi-Line Underwriter Trainer Seminar – CNA Home Office

Supervisor Training Seminar – CNA Home Office

Training classes, seminars and webinars – The Hartford

CPCU Webinars

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