Mobile: 586-***-**** acyila@r.postjobfree.com

OBJECTIVE

Obtain a full-time career position where I can utilize my education and experience to contribute to the growth and success of a professional organization.

EDUCATION

Master’s of Arts in Criminal Justice- University of Detroit-Mercy, May 2005

Bachelor of Science in Business Administration- University Of Detroit-Mercy, June 2003

EMPLOYMENT HISTORY

JUDSON CENTER/, Redford, MI and Macomb, MI 09/2013-11/2016

Case Worker

Counseling families with interventions requested by CPS referring worker

Writing weekly progress reports

Writing Service Plan and Termination reports

Assisting families with necessary needs for their home

Completing case notes

Communicating with CPS workers on cases

Experience with training workers to take cases from CPS/Domestic Violence Shelters

Experience with delegating team members to assist families that have received a CPS case

FAIRLANE TOWN CENTER/IPC, Dearborn, MI 4/2007-7/2014

Security Police Officer

Patrol interior and exterior of the center

Dispatching

Writing incidents reports

Customer Service

Ordinance certified

EVERGREEN CHILDREN’S SERVICES, Detroit, MI 7/2006-11/2006

Juvenile Delinquent Therapist

Individual Sessions with juveniles

Updating reports

Writing case notes

Attending court hearings

TCF BANK, Warren, MI 3/2006-7/2006

Assistant Operations Manager

Supervised tellers in all banking aspects including customer transactions, overall account management, and customer relations

Responsible for managing internal audits such as vault, atm machine, teller drawers, and night drops.

Responsible for managing bank records & reports for all bank activities including daily customer transactions, vault, night drops, and general ledgers.

Responsible for promoting banking services and products including training tellers for unique banking services

Additionally responsible for managing bank opening & closing procedures.

UNIVERSITY OF DETROIT MERCY, Detroit, MI 6/2002 – 8/2005

Graduate Assistant for Business Manager, DEPARTMENT OF INTERCOLLEGIATE ATHLETICS:

Assisted business manager in completion of all major athletic office responsibilities.

Responsible for expense report management including accounting verification.

Responsible for all purchase order management including documentation, record retention, and accounts payable.

Responsible for training future employees on office procedures, protocols, and accounting practices.

Managed accounting & check distribution for athletic team travel expenses, local sports activities, vendors, and

game employees.

DAPY’S / SPENCER’S GAGS & GIFTS, Troy, MI 9/2003 – 1/2004

Assistant Retails Manager

Supervised and motivated sales team to accomplish company retail sales expectations

Responsible for all customer relations to ensure customer satisfaction including refunds/exchanges and sales experience

Responsible for handling all opening and closing store procedures

Responsible for store account management including daily sales reports and general store accounting.

ACCOMPLISHMENTS

Volunteer Experience:

University of Detroit Mercy Dorms Peace/Justice Floor- Community Service (2001-2002)

Gesu Elementary School-Tutoring for Special Education Children

SKILLS

Proficient in Microsoft Office programs.

Retail sales, account management, operations management, organizational management, employee relations &

supervision, customer service relations

Ability to take leadership position in teams, effective communicator, punctual, and resourceful.

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