Customer Service Accounts Receivable

Tracy Myers-Rhoads

**** *. ******* ******

Philadelphia, Pa. 19121

Widener University

**/**/**- **/**/88

Chester, Pa. 19013

BS Business Administration; Major – Accounting

Experience:

**/** – 09/16 GESU School 1700 N. Thompson St. Philadelphia, Pa. 19121 Secretary

I assist with the running of the school’s front office in the afternoon. I assist with the registration of new and returning students. I make sure the financial packets are complete. I file and update all student records. I maintain inter office traffic control of all visitors and vendors.

10/09 – 05/11 GESU School 1700 N. Thompson St. Philadelphia, Pa. 19121

Teacher

I taught 5th grade girls in a private catholic school. The subjects taught were Math, Spelling, English, Science, Social Studies, Reading and Writing. I prepared and followed a weekly lesson plan. All teachers took turns monitoring the children during recess. I prepared the students for their state wide testing called the Terra Nova. I also offered tutoring services twice a week.

08/08 – 04/09 (Account Temps) Pep Boys 3118 W. Allegheny Ave. Philadelphia, Pa. 19132 Accounting Clerk

I assisted in editing the A/R from overseas. I dealt mainly with customers who had Pep Boy Credit Cards. Handled calls from various Pep Boy stores concerning problems with the customer’s accounts or credit card issues. I assisted in resolving any A/R issues and in updating and imputing all state tax ID information.

04/96 – 07/07 Urban Outfitters Inc. Philadelphia, Pa. 19112

Accounts Receivable Accountant.

Maintained A/R of the Wholesale Division of Urban Outfitter’s, which included minor and major department stores. (Ex. Macy’s and Nordstrom’s)

Received, processed, posted and applied all payments received from wholesale customers. Customers were either net 30, COD, or foreign wire transfers.

Researched and resolved all authorized and unauthorized deductions taken on the remittances. Worked with Customer Service and the Sales Representatives in resolving price differences, shortages, markdowns etc.

Performed month end closing using the ABS (Apparel Business System) Accounts Receivable system. It interfaced with the General Ledger and Order Entry Systems.

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