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Customer Service Human Resources

Location:
Charlotte, North Carolina, United States
Posted:
January 27, 2017

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Michelle L. Cooper

**** ********** *****

Charlotte, NC 28227

704.***.****

acyikm@r.postjobfree.com

SUMMARY

In the interest of pursuing the available position, my résumé highlights a complete array of qualifications that mirror the listed requirements. The duties in my jobs provided me with the expertise in assisting and providing stellar support. Even with my job experience and training, I still strive for improvement.

EMPLOYMENT HISTORY

Bi-Lingual Human Resources Coordinator-August-2016-November2016 (Temp)

The Law Offices of Michael A Demayo

Full cycle recruiting interviewing through hiring

Coaching/Team Relations addressed concerns with HR director

Documentation/Write Ups/Warnings for attendance or performance

Benefits/Health/Dental/Vision

Excellent customer service/Internal employees

Bi-Lingual Recruiter; October2015-July-2016

Decision Path HR

Recruiting Warehouse/Pickers/packers/forklift drivers

Coach Employees through supervisors or managers

Reach staffing goals as a team

Full Cycle Recruiting from interviewing through hiring

Sourcing, CareerBuilder, indeed,Zip recruiter

Building strong relationships with clients and employees

Bilingual-Branch Manager; December 2012- July-2015

Strataforce-Regional Charlotte Office; Charlotte, NC

Oversee the daily operations of a team of recruiters

Create long term strategies for the organization

Responsible for Hiring, Firing Training, and guiding a team of recruiters.

Set staffing targets for Recruiters and also assist on reaching the goals.

Coach employees through team relations.

Provide excellent customer service.

Bilingual Human Resources Generalist, August 2011 – December 2012

Family Dollar Stores Corporate Headquarters, Charlotte, NC

Act as first point of contract for Team Member who contacts HR Shared Services via telephone or email

Provides team members with information about policies, job duties, working conditions, wages, and benefits

Provide accurate data processing service for HR team members which could include partnering with other HR departments

Provide accurate information using systems such as Oracloe, Taleo, Excel, and Lexis Nexis in a timely manner

Assisted Store Managers with recruiting and hiring

Coached employees through team relations.

Bilingual Customer Service Representative, January 2006 – April 2010

City of Charlotte, Charlotte, NC

Provided excellent customer service via telephone by answering questions about services to city residents

Participated in employee morale committee team to improve working environment

Worked as 2nd shift team lead; supervising a team of 6

Supported all city officers

Respond for taxes for vehicle, real estates or any taxes dealing with the city

Bilingual Teller, October 2004 – December 2006

RBC Centura Bank, Charlotte, NC

Processed transactions accurately and efficiently in a fast paced environment

Identified customer needs and refer financial products and services

Built customer loyalty and established customer relationships through courtesy and friendliness

Contributed to a positive team environment in the banking center through teamwork, team spirit and coaching.

Bilingual Teller, November 2003 – September 2004

Bank of America, Charlotte, NC

Processed transactions accurately and efficiently in a fast paced environment

Identified customer needs and refer financial products and services

Built customer loyalty and established customer relationships through courtesy and friendliness

Contributed to a positive team environment in the banking center through teamwork, team spirit and coaching.

Computer Software Skills

Taleo Talent Management Software

SAP Employee Benefits Administration Software

Oracle Human Resources Software

Microsoft Windows – Word, Excel and Outlook

Kronos

Lexis Nexis

Tempworks

Education

Undergraduate Credits

University of New York City

Fall 1999 - Spring 2002



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