Customer Service Human Resources
Resume:
Michelle L. Cooper
Charlotte, NC 28227
**********@*****.***
SUMMARY
In the interest of pursuing the available position, my résumé highlights a complete array of qualifications that mirror the listed requirements. The duties in my jobs provided me with the expertise in assisting and providing stellar support. Even with my job experience and training, I still strive for improvement.
EMPLOYMENT HISTORY
Bi-Lingual Human Resources Coordinator-August-2016-November2016 (Temp)
The Law Offices of Michael A Demayo
Full cycle recruiting interviewing through hiring
Coaching/Team Relations addressed concerns with HR director
Documentation/Write Ups/Warnings for attendance or performance
Benefits/Health/Dental/Vision
Excellent customer service/Internal employees
Bi-Lingual Recruiter; October2015-July-2016
Decision Path HR
Recruiting Warehouse/Pickers/packers/forklift drivers
Coach Employees through supervisors or managers
Reach staffing goals as a team
Full Cycle Recruiting from interviewing through hiring
Sourcing, CareerBuilder, indeed,Zip recruiter
Building strong relationships with clients and employees
Bilingual-Branch Manager; December 2012- July-2015
Strataforce-Regional Charlotte Office; Charlotte, NC
Oversee the daily operations of a team of recruiters
Create long term strategies for the organization
Responsible for Hiring, Firing Training, and guiding a team of recruiters.
Set staffing targets for Recruiters and also assist on reaching the goals.
Coach employees through team relations.
Provide excellent customer service.
Bilingual Human Resources Generalist, August 2011 – December 2012
Family Dollar Stores Corporate Headquarters, Charlotte, NC
Act as first point of contract for Team Member who contacts HR Shared Services via telephone or email
Provides team members with information about policies, job duties, working conditions, wages, and benefits
Provide accurate data processing service for HR team members which could include partnering with other HR departments
Provide accurate information using systems such as Oracloe, Taleo, Excel, and Lexis Nexis in a timely manner
Assisted Store Managers with recruiting and hiring
Coached employees through team relations.
Bilingual Customer Service Representative, January 2006 – April 2010
City of Charlotte, Charlotte, NC
Provided excellent customer service via telephone by answering questions about services to city residents
Participated in employee morale committee team to improve working environment
Worked as 2nd shift team lead; supervising a team of 6
Supported all city officers
Respond for taxes for vehicle, real estates or any taxes dealing with the city
Bilingual Teller, October 2004 – December 2006
RBC Centura Bank, Charlotte, NC
Processed transactions accurately and efficiently in a fast paced environment
Identified customer needs and refer financial products and services
Built customer loyalty and established customer relationships through courtesy and friendliness
Contributed to a positive team environment in the banking center through teamwork, team spirit and coaching.
Bilingual Teller, November 2003 – September 2004
Bank of America, Charlotte, NC
Processed transactions accurately and efficiently in a fast paced environment
Identified customer needs and refer financial products and services
Built customer loyalty and established customer relationships through courtesy and friendliness
Contributed to a positive team environment in the banking center through teamwork, team spirit and coaching.
Computer Software Skills
Taleo Talent Management Software
SAP Employee Benefits Administration Software
Oracle Human Resources Software
Microsoft Windows – Word, Excel and Outlook
Kronos
Lexis Nexis
Tempworks
Education
Undergraduate Credits
University of New York City
Fall 1999 - Spring 2002
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